W***a
Staycation
5.3
/10
Reviewed 1 week(s) ago
I stayed overnight in a mezzanine room. The room was dirty and dusty. As soon as I entered, I wanted to sneeze constantly. The room was too dark. There was thick dust on the pillars. The mattress was dirty. There were lots of crumbs and hair of various sizes. Were the sheets not changed? It was really uncomfortable! In the end, I complained, and they replaced the sheets and duvet cover with new ones. The bathroom was constantly crawling with worms. It was really disgusting. The main light switch and the sink switch were one. Inefficient. The room tended to be stuffy and dark. There were no chairs at all in the room. Very bad for a staycation.
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Accommodation's Reply
27 Jul 2026
Good evening. We sincerely apologize for the inconvenience you experienced during your stay in the Mezzanine Kukup room. We are deeply regretful about the cleanliness of the room, bedding, bathroom, and amenities as you described. Our housekeeping, pest control, and engineering teams have thoroughly cleaned and repaired the room in question and other similar rooms to prevent this from happening again. We appreciate you taking the time to bring this complaint to our attention. We hope to provide you with a better stay on your next visit. Sincerely, Marketing Department
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