Overall Ratings & Reviews Holiday Inn Express NYC BROOKLYN - SUNSET PARK, an IHG Hotel

I love it here I’ll always stay here when I’m in New York

Fast food Restaurant around the corner.

It’s very expansive for the area

Cellar is not a place to stay,it was smelly, room was so small

The staff was very pleasant and helpful. We enjoyed our stay.

Convenient parking, but a bit expensive

Convenience

The hotel was clean and pretty quiet. Parking garage was next door and convenient. I enjoyed my stay!

The customer service is the worst. People either in reception or also in the kitchen they are not kind at all. They are working as a machine, not kind, not nothing.

Room kept making consistent noises throughout the entire day. Even when I told housekeeping to at I did not service they were aggressive to still want to service my room. NO MEANS NO. They even came in to my room unannounced while I was sleeping

One of the best hotel in Brooklyn. Spotless clean and beautiful room.

View from the back of the property needs improvement. Windows need better noise control so the train noise is not heard at night.

Good specially having the station so close to the hotel

The hotel itself was really nice and the staff was great. The lobby felt a little small but all in all good. Most of what I didn't love was just the area wasn't very aesthetically pleasing. Nothing you can really do about that.

Hotel is great and so is the staff. Surrounding area not so much

Good overall for a quick stay

Good

Excellent clean hotel

The hotel is nice overall but there are a few things to know. The rooms are small, it was just me so it was fine but if another person was in there it would've felt crowded. The parking lot next door is $33, not $30 like the hotel page says. There is little to no neighborhood parking. Various parts of my room needed attention, the deadbolt screws were loose, the toilet paper holder screws were loose, the door sweep to the bathroom door was falling off. Pros: the bed was very comfortable, breakfast and coffee were nice, they have dove brand products in the bathroom and the stand in shower is great!

Great hotel