Dear customers,
First of all, Draco would like to thank you for choosing us as your place to stay when coming to Da Nang.
We are sorry to hear that you had a less than great experience at Draco.
The problem with the refrigerator not being cool: the minibar only cools the drinks in the refrigerator, not as cold as a home refrigerator, and the hotel changed it for me.
Regarding the bottle of mineral water opened before the guests arrived, it is impossible because when the guests arrived and said the refrigerator was not cold, a new one was immediately changed for them, and when changed, the two bottles of water were still full and firm, with no signs of being opened beforehand.
The road to the swimming pool is under maintenance, causing some inconvenience. We sincerely apologize to our customers.
Once again, the entire Draco team apologizes to our customers and hopes that you will have good trips in the future.
Thank you very much!