Ashley Tanah Abang

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Overall Ratings & Reviews Ashley Tanah Abang

Traveloka (1,179)
Other sources (83)
9.1
Exceptional
From 1,179 reviews
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Cleanliness

9.2

Room Comfort

9.1

Meal

8.8

Location

9.2

Service and Facilites

9.1

People often mention about Ashley Tanah Abang
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Distance to City Center (89)
Bedroom (85)
Staff Friendliness (83)
Room Space (82)
Hotel Area (81)
Ambiance (80)
Taste (78)
Bathroom (75)
Accessibility (69)
Variety (68)
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Traveler Reviews Ashley Tanah Abang

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40
Customer reviews
a***y
icon-origin-TRAVELOKA
9.0
/10
Reviewed 4 hour(s) ago
Great staff, very friendly and professional.
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Accommodation's Reply
14 Jan 2026
Dear Valued Guest, Thank you for your kind feedback! We’re delighted to know that our staff made a positive impression with their friendliness and professionalism. Your satisfaction is our top priority, and we look forward to welcoming you back soon to Ashley Tanah Abang. Kind Regard, Eko Kurniawan Hotel Manager
r***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.6
/10
Reviewed 5 day(s) ago
Check-in took a long time, almost an hour. The breakfast was very varied and the taste was mediocre, the only good thing was the Danish pastry. The room was spacious, but the shower water pressure was weak. The amenities were also incomplete. The plus was that there was a free laundry room so you could go home without bringing dirty clothes, but because it was busy, there was a long line.
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Accommodation's Reply
14 Jan 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Ashley Tanah Abang Hotel. We apologize for any inconvenience you may have experienced during the check-in process, the low water pressure in the shower, and the breakfast variety and taste not meeting your expectations. Your feedback is invaluable to us, and we will take it seriously to improve our services in the future. We are pleased to hear that you were satisfied with the comfort of your room and the laundry facilities. We hope your next stay will be an even better and more pleasant experience. Sincerely, Eko Kurniawan, Hotel Manager
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D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Very pleasant, fast check in time, friendly staff, clean room, hotel smells good, thank you
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Accommodation's Reply
04 Jan 2026
Dear Valued Guest, Thank you so much for sharing your wonderful experience at Ashley Tanah Abang Hotel! We are delighted to hear that your check-in was quick, our staff was friendly, and your room was clean and comfortable. We are also pleased to hear that you enjoyed the pleasant scent of the hotel and had a great experience throughout your stay. Your feedback and appreciation encourage us to further improve our services and comfort for all our guests. We hope to welcome you back to Ashley Tanah Abang Hotel again for an even more memorable stay. Sincerely, Eko Kurniawan, Hotel Manager
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L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
This was my first time staying here, and it turned out to be incredibly comfortable, clean, and convenient. I'll definitely be back sometime.
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Thank you for choosing Ashley Tanah Abang Hotel for your first stay! We are delighted to hear that you were comfortable and satisfied with the cleanliness and atmosphere of our hotel. We hope to welcome you back for an even more memorable experience. Sincerely, Eko Kurniawan, Hotel Manager
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Ria K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
I chose the family room. I was very satisfied with the spacious room and bathroom. There were lots of toys, and the kids didn't want to leave. I'll be staying here again next time. Best of luck ❤️
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Accommodation's Reply
31 Dec 2025
Dear Ms. Ria, Thank you so much for taking the time to share your family experience at Ashley Tanah Abang Hotel. We are delighted to hear that you chose a family room and were satisfied with the spacious rooms and comfortable bathrooms. We are glad to hear that your children enjoyed the play areas and amenities we provided. The happiness of our guests, especially families traveling together, is our top priority. Such positive feedback is an encouragement to our entire team to continuously provide the best service and create a comfortable experience for all our guests. We hope to welcome you and your family back again on your next stay. We hope that every experience at Ashley Tanah Abang Hotel is memorable and enjoyable. Thank you for your kind wishes and support. We wish you and your family success and happiness as well. Sincerely, Eko Kurniawan, Hotel Manager
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V***y
icon-origin-TRAVELOKA
6.3
/10
Reviewed 2 week(s) ago
The hotel staff was unfriendly. I had written a request for a high floor so I could see the view, but was given a room without a view, claiming it was full even though it was quiet when I checked in and the room was still being cleaned by staff. The towels smelled bad, and the parking lot was far away and not connected to the lobby.
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Accommodation's Reply
09 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for any inconvenience you experienced during your stay, particularly regarding the service from our staff, your request for a room with a view, the condition of the towels, and access to parking. This was not the standard of service we strive to provide. Your feedback is invaluable to us, and we will take immediate action to rectify these issues and prevent them from happening again in the future. We look forward to welcoming you back for a better stay. Sincerely, Eko Kurniawan, Hotel Manager
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Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 2 week(s) ago
Strategically located, very close to PGMTA, as well as Block A and Block B of Tanah Abang Market. It's just a short walk, effortless.
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Accommodation's Reply
30 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that you enjoyed our hotel's excellent location, close to PGMTA and the Blok A & B areas of Tanah Abang Market, making it convenient for you to enjoy various activities during your stay. We hope that our location and comfort will continue to provide you with an easy and enjoyable stay. We look forward to welcoming you back to Ashley Hotel Tanah Abang again. Sincerely, Eko Kurniawan, Hotel Manager
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A***l
icon-origin-TRAVELOKA
8.5
/10
Reviewed 2 week(s) ago
the food is not tasty and there is not much variety
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Accommodation's Reply
06 Jan 2026
Dear Valued Guest, Thank you for taking the time to write a review. We apologize for any inconvenience caused by the taste and variety of the food. We will take your valuable feedback seriously and forward it to the relevant departments to improve our service in the future. We hope to welcome you back again soon. We will continue to strive to improve the quality and variety of our food to provide you with an even more satisfying dining experience. Sincerely, Hotel Manager, Ekho Kurniawan.
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V***a
icon-origin-TRAVELOKA
9.3
/10
Reviewed 3 week(s) ago
Overall, the lobby, staff, and cleanliness of the room were very good. Unfortunately, the only thing that was lacking was the breakfast. Those who arrived at 9 had already finished their food. The table took a long time to be cleaned. It seemed like there weren't enough staff. It took a long time to get the food refilled, even though we had already asked twice, so that was it. But the rest was good and comfortable.
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Accommodation's Reply
02 Jan 2026
Dear Valued Guest, Thank you very much for sharing your experience with us. We are delighted to hear that you were satisfied with the cleanliness, comfort of your room, and the service from our team. However, we apologize for the inconvenience that occurred during breakfast. Your feedback is very valuable, and we will follow up on this to ensure that food replenishment and table cleaning are faster and more organized in the future. We hope to welcome you back to Ashley Tanah Abang again for an even better experience in the future. Sincerely, Eko Kurniawan, Hotel Manager
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Reynaldo P.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 4 week(s) ago
Nice place, nice room
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1 people find it helpful
Accommodation's Reply
19 Dec 2025
Dear Mr. Reynaldo P., Thank you for your review! We are delighted to hear that you were satisfied with our hotel and rooms. We hope to welcome you back to Ashley Tanah Abang Hotel again. Sincerely, Eko Kurniawan, Hotel Manager
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RINI Y.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Good hospitality, spacious, clean rooms, fast response when guests need something, and aesthetic hotel decoration
1 people find it helpful
Accommodation's Reply
16 Dec 2025
Dear Rini Y, Thank you so much for your wonderful review! 🌟 We’re thrilled to hear that you enjoyed our spacious and clean rooms, appreciated our quick response to your needs, and loved the aesthetic hotel décor. Your kind words truly motivate our team at Hotel Ashley Tanah Abang to keep delivering excellent hospitality and comfort. We can’t wait to welcome you back for another pleasant stay. Kind Regard, Eko Kurniawan Hotel Manager
S***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
Friendly staff, clean room, love the JBL Horizon 2 watch... Bluetooth connection... Perfectly cool
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Accommodation's Reply
16 Dec 2025
Dear customer, thank you so much for your valuable review! 🌟 We are delighted to hear that you were satisfied with the cleanliness of the room and the friendly service of our staff. We are even more delighted to hear that you were satisfied with the JBL Horisan 2 sound system installed in your room. We installed this system to provide you with a more modern and enjoyable stay. We look forward to welcoming you back to Ashley Thana Abang Hotel, where comfort and quality are always our top priorities. Thank you. Echo Kurniawan, Hotel Manager
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I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.7
/10
Reviewed 5 week(s) ago
good choice for anyone who want to go around Tanah Abang Market, Sarinah, Sabang street & Bundaran HI area. The room was spacious and the facilities was good. We stayed in 2 superior rooms. We can smell ciggarrate smoke from the front door but the other room was nice. on the other hand, the other room was still dirty, also the towel for face was incomplete. For breakfast the taste was good. I think it would be even better if the serve more varity of food. They have nice indoor swimming pool. The hotel is so asthetic with all the statue and display vases. overall, good stay. Thank you for the hospitality.
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Accommodation's Reply
13 Dec 2025
Dear Valued Guest, Thank you very much for sharing your detailed feedback and for choosing to stay with us at Hotel Ashley Tanah Abang. We’re delighted to hear that you enjoyed our spacious rooms, good breakfast, and beautiful hotel ambiance. It’s also wonderful to know that you appreciated our strategic location near Tanah Abang Market, Sarinah, Sabang Street, and Bundaran HI. However, we sincerely apologize for the inconvenience you experienced regarding the cigarette smell, cleanliness, and missing amenities in one of the rooms. Please rest assured that your comments have been well noted and shared with our housekeeping team to ensure better room preparation in the future. We truly appreciate your constructive feedback on our breakfast selection as well, and we will continuously strive to improve our variety to enhance our guests’ dining experience. Once again, thank you for your kind words and valuable input. We hope to have the pleasure of welcoming you back soon for an even better stay. Sincerely, Eko Kurniawan Hotel Manager
Verified Traveler
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
Will book this hotel again on my next trip to Jakarta.
1 people find it helpful
Accommodation's Reply
06 Dec 2025
Dear Valued Guest, Thank you for sharing your feedback! We’re so glad to know that you had a pleasant stay and plan to return on your next trip to Jakarta. We truly appreciate your support and look forward to welcoming you back soon at Ashley Tanah Abang. Sincerely, Eko Kurniawan Hotel Manager
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RINI Y.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 6 week(s) ago
A pleasant hotel with friendly staff, soundproof rooms, a very family atmosphere, many interesting icons in this hotel
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Accommodation's Reply
03 Dec 2025
Dear Rini Y, Thank you very much for sharing your kind review. We’re delighted to know that you had a pleasant stay at Hotel Ashley Tanah Abang and that you enjoyed the friendly service from our team. It’s wonderful to hear that you appreciated the soundproof rooms, the warm and family-friendly atmosphere, as well as the unique icons and details throughout our hotel. We take pride in creating a welcoming environment that makes every guest feel at home. Your positive feedback truly means a lot to us, and we look forward to welcoming you and your family back soon for another enjoyable stay. Kind Regard, Eko Kurniawan Hotel Manager
Ali R.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
close to Tanah Abang, also close to Sarinah
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Accommodation's Reply
01 Dec 2025
Dear Ms. Ali R, Thank you for taking the time to share your experience at Ashley Hotel Tanah Abang. We are delighted that you enjoyed our hotel's location. Close to Tanah Abang and Sarinah Wholesale Centres, guests can conveniently go shopping and explore the city of Jakarta. We hope this convenient location will enhance the convenience of your stay. Thank you once again for choosing Ashley Hotel Tanah Abang and we look forward to welcoming you back for more meaningful experiences in the future. Best regards, Eko Kurniawan Hotel Manager
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Victor A. K.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 7 week(s) ago
Staff is very friendly, will be back again next time
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Accommodation's Reply
01 Dec 2025
Dear Victor A.K, Thank you for sharing your kind feedback with us at Hotel Ashley Tanah Abang. We’re delighted to know that you enjoyed your stay and appreciated our friendly staff. Your positive comment means a lot to us and serves as great motivation for our team to continue delivering excellent service to all our valued guests. We truly look forward to welcoming you back again next time for another comfortable and memorable stay in the heart of Jakarta. Kind Regard, Eko Kurniawan Hotel Manager
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.7
/10
Reviewed 8 week(s) ago
Ashley Tanah Abang has to be acknowledged for its excellent service in providing cribs and UV sterilizers. The rooms are spacious and the restrooms are also very clean. However, improvements are needed, including the quality and variety of breakfast, the attitude of the staff around the dining area, who often chat with each other, and the thin walls between rooms, allowing us to hear people making love in neighboring rooms (not adjacent to each other). The receptionist was also very good.
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2 people find it helpful
Accommodation's Reply
20 Nov 2025
Dear valued guest, Thank you for sharing your review and choosing to stay at Ashley Tanah Abang. We are delighted that you were satisfied with the baby cot and UV sterilizer we provided, and that you were comfortable with the size of the room and the cleanliness of the bathroom. We also appreciate your comments on the variety of breakfast menus, the attentive staff at the restaurant, and the soundproofing between rooms. We have shared these comments with the relevant teams for further evaluation and improvements. We are very pleased to hear that our reception made a good impression. We sincerely hope to welcome you back in the future for an even better stay experience. Best regards, Eko Kurniawan Hotel Manager
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a***a
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Great. Recommended. The food and service are very satisfying.
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Thank you very much for your positive review! We are delighted to hear that you were satisfied with the food we served and the service of the Ashley Tanah Abang team. These reviews are a great encouragement and motivation for us to continue to maintain the quality of our service, cleanliness and taste of our food to ensure that all our guests have an unforgettable and memorable stay. We look forward to welcoming you back to Ashley Tanah Abang and to continue to provide you with the same excellent service on your next visit. Best regards, Eko Kurniawan Hotel Manager
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Verified Traveler
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
Friendly staff, clean hotel, delicious breakfast, clean environment, even at night check-in was served with a full smile by Kak Rama.
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Accommodation's Reply
19 Nov 2025
Dear Valued Guest, Thank you very much for taking the time to share your experience of staying at Ashley Tanah Abang. We are very glad that you were satisfied with the friendliness of our staff, the cleanliness of the hotel, the delicious breakfast and the well-maintained environment. We would also like to thank Kak Rama for always welcoming us with a smile even during our late check-in. It is an encouragement to all our team to continue to provide the best and most sincere service to all our guests. We sincerely hope to welcome you back to Ashley Tanah Abang to provide an equally impressive experience, if not even better, on your next visit. Best regards, Eko Kurniawan Hotel Manager
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