Dear Valued Guest, Thank you for taking the time to provide us with a review and feedback. We are delighted to hear that you were very impressed with our service. However, we regret the unsatisfactory condition of the bed linens, pillows, and towels during your stay. Your feedback is very important to us, and we will immediately contact our housekeeping team to improve quality and ensure all room amenities are clean, fresh, and comfortable to use. Thank you for your attention and suggestion. We hope to welcome you back for a better experience in the future. Sincerely, Sovereign Hotel Bali