8.8
Very Good
From 335 reviews
Provided by travelers on
Cleanliness

8.8

Room Comfort

8.7

Meal

8.6

Location

8.6

Service and Facilites

8.7

People often mention about The Exquisite HaLong Hotel
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Staff Friendliness (12)
Room Space (9)
Distance to City Center (8)
Family Friendly (8)
Check-in/out Time (8)
Wifi (7)
Bathroom (7)
Accessibility (6)
Surroundings (4)
Ambiance (4)
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Traveler Reviews The Exquisite HaLong Hotel

Number of reviews per page
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40
Customer reviews
H***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.4
/10
Reviewed 2 week(s) ago
The staff is enthusiastic and supportive. The location is not very close to the sea, about 1 km from the sea, but the road is ok, it is easy to call a car. I see that the owner of this hotel (previously the secret, not sure if the owner has changed) takes good care of the hotel, from the decoration to the items in the room, the space is quite cozy The breakfast does not have many dishes, but it is quite delicious The TV does not have Netflix highly recommend
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Accommodation's Reply
19 Sep 2025
Hello Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stay. Best regards, Customer Services Department
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D***g
icon-origin-TRAVELOKA
8.8
/10
Reviewed 7 week(s) ago
The hotel is affordable and convenient for traveling. The only problem is that the room is not very cool. Even if you go to a 16* hotel, it will still be cool.
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1 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Lê Hiển
icon-Staycation
Staycation
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8.5
/10
Reviewed 7 week(s) ago
Friendly staff, good service
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Accommodation's Reply
17 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Trọng D.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 8 week(s) ago
Nice clean room, enthusiastic staff
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Accommodation's Reply
17 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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D***n
icon-Staycation
Staycation
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8.5
/10
Reviewed 8 week(s) ago
quite ok. friendly staff (sometimes a bit too much), reasonable room price, lobby looks quite to my taste. near Sun area, breakfast is served with some basic dishes. 3n2d ok
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2 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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L***m
icon-Staycation
Staycation
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8.8
/10
Reviewed 9 week(s) ago
Went to concert and encountered a storm but hotel quality was better than expected. Pretty good experience for the price.
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Accommodation's Reply
07 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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T***g
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8.5
/10
Reviewed 9 week(s) ago
Good food, clean and tidy room
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Accommodation's Reply
07 Aug 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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T***n
icon-Staycation
Staycation
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8.5
/10
Reviewed 10 week(s) ago
so awesome i want to go back
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1 people find it helpful
Accommodation's Reply
30 Jul 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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Cẩm T.
icon-Staycation
Staycation
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8.8
/10
Reviewed 13 week(s) ago
Friendly staff, check in and out procedures are very quick. Room is clean and relatively nice. Delicious buffet breakfast. Unexpectedly, with a room rate of only nearly 600k on weekdays, there is such good service. Will definitely come back.
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2 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Guest Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Customer Services Department
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L***y
icon-origin-TRAVELOKA
9.4
/10
Reviewed 15 week(s) ago
Convenient location. Easy to travel, clean room, toilet, delicious breakfast, should experience it.
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4 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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N***ư
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 16 week(s) ago
The rooms at this hotel are very clean and comfortable, with full amenities such as TV, refrigerator and private bathroom. The staff are very friendly and helpful.
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5 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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D***g
icon-origin-TRAVELOKA
6.3
/10
Reviewed 17 week(s) ago
More than a year ago I went to this hotel under a different name. Now it probably changed owners to another name. I feel like everything is a bit worse now than before.
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2 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Guest, Thank you for sharing your feedback about your stay. We are very sorry and regret that your experience was not as expected and could have been better. Please contact the hotel directly to give us feedback about your experience. The Secret HaLong Hotel hopes to have the opportunity to improve your experience and welcome you back in the near future. Best regards, Customer Services Department
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LUONG T. T.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
Big room, clean, very enthusiastic staff
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3 people find it helpful
Accommodation's Reply
22 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Nhung N.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
The first time at the exquisite hotel in Ha Long, I felt that a room space seemed very okay. There was nothing to complain about from the ground up to the room.
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+2
5 people find it helpful
Accommodation's Reply
22 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Trang L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
Friendly staff, room is a bit moldy, poor soundproofing but reasonable price
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10 people find it helpful
Accommodation's Reply
09 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Trang L.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 21 week(s) ago
Friendly staff, central location
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4 people find it helpful
Accommodation's Reply
09 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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VU THI T.
icon-origin-TRAVELOKA
7.9
/10
Reviewed 22 week(s) ago
Not cleaned thoroughly. Trash bin still has condoms. No tissue. Sink looks old and dirty after being washed for a long time. Poor soundproofing, but breakfast is ok. 2/5
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5 people find it helpful
Accommodation's Reply
09 May 2025
Dear Guest, Thank you for sharing your feedback about your stay. We are very sorry and regret that your experience was not as expected and could have been better. Please contact the hotel directly to give us feedback about your experience. The Secret HaLong Hotel hopes to have the opportunity to improve your experience and welcome you back in the near future. Best regards, Le Phuong Nam Customer Services Department
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B***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8.5
/10
Reviewed 22 week(s) ago
I was fined 100 for smoking hiccc. Partly because I didn't read the notice at the counter and also checked in, the receptionist advised me about the rules so I don't know 🥲🥲
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3 people find it helpful
Accommodation's Reply
03 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Bui H.
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
Traveling and just wanting to sleep in the room is better than going out 😭😭😭
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3 people find it helpful
Accommodation's Reply
03 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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B***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 23 week(s) ago
I want to stay here forever and never go home again 😭
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1 people find it helpful
Accommodation's Reply
03 May 2025
Hello Dear Guest Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays. Best regards, Le Phuong Nam Customer Services Department
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Number of reviews per page
20
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