C***u
Staycation
8.2
/10
Reviewed 5 day(s) ago
The staff were friendly and the rooms were clean, although the furniture was not new.
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The Exquisite HaLong Hotel
Explore The Exquisite HaLong Hotel
Overall Ratings & Reviews The Exquisite HaLong Hotel
Traveloka (354)
8.8
Very Good
From 354 reviews
Provided by travelers on
Cleanliness
8.8
Room Comfort
8.7
Meal
8.5
Location
8.6
Service and Facilites
8.7
People often mention about The Exquisite HaLong Hotel
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Staff Friendliness (14)
Room Space (13)
Distance to City Center (11)
Check-in/out Time (11)
Bathroom (11)
Family Friendly (9)
Accessibility (8)
Wifi (8)
Bedroom (8)
Surroundings (6)
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Traveler Reviews The Exquisite HaLong Hotel
Number of reviews per page
20
40
Customer reviews
nt
nguyen t. t. n.
8.5
/10
Reviewed 5 day(s) ago
The hotel rooms were nice and reasonably priced. The staff were enthusiastic and friendly.
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NB
Nguyen B.
10.0
/10
Reviewed 5 week(s) ago
Very satisfied with the hotel's service! I will definitely come back!
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1 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Valued Guest,
Thank you very much for your valuable feedback regarding your stay. We apologize for any inconvenience caused and for anything that did not meet your expectations. We kindly request that you contact the hotel directly. Halong Bay Boutique Hotel is committed to providing a pleasant stay for all guests, and we hope to welcome you back soon.
Thank you.
Sincerely,
Halong Bay Boutique Hotel
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NH
Nguyen H. V. A.
6.2
/10
Reviewed 7 week(s) ago
The room reeked of an indescribable stench from the toilet and sewer. The air conditioner would turn off by itself at night, and the room lacked soundproofing, so all the noise from outside was clearly audible, even the sound of doors opening and closing from the next room, and children shouting loudly.
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1 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Valued Guest,
Thank you very much for your valuable feedback regarding your stay. We apologize for any inconvenience or if your stay did not meet your expectations. If you have any questions, please contact the hotel directly. Halong Bay Boutique Hotel will do its best to make your stay even better. We look forward to welcoming you back again.
Thank you.
Customer Service
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T***h
7.1
/10
Reviewed 9 week(s) ago
The pillowcases in the room smelled terrible, I don't know if they'd been changed, but they were stained with foundation. I had to call a staff member to bring up new pillowcases.
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5 people find it helpful
Accommodation's Reply
01 Aug 2026
Dear Valued Guest,
Thank you very much for your valuable feedback regarding your stay. We apologize for any inconvenience or if your stay did not meet your expectations. If you have any questions, please contact the hotel directly. Halong Bay Boutique Hotel will do its best to make your stay even better. We look forward to welcoming you back again.
Thank you.
Customer Service
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T***h
8.8
/10
Reviewed 9 week(s) ago
The room is near Bai Chay beach, convenient for getting around. Breakfast options are a bit limited, but the food is decent.
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2 people find it helpful
Accommodation's Reply
03 Jul 2026
Dear Guest,
Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future.
Kind regards,
Customer Services Department
D***c
10.0
/10
Reviewed 22 week(s) ago
Great price for the experience.
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5 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Guest,
Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future.
Kind regards,
Customer Services Department
TH
Tina H.
Staycation
8.3
/10
Reviewed 24 week(s) ago
Room quite clean but small, hotel far from city
9 people find it helpful
Accommodation's Reply
03 Jun 2026
Dear Guest,
Thank you for your positive feedback about your stay at The Secret HaLong Hotel. Your positive review definitely motivates us to maintain and improve our hotel services quality, guest experience and satisfaction. Once again, we hope to have the opportunity to welcome you back in the near future.
Kind regards,
Customer Services Department
H***n
Staycation
9.4
/10
Reviewed 47 week(s) ago
The staff is enthusiastic and supportive.
The location is not very close to the sea, about 1 km from the sea, but the road is ok, it is easy to call a car.
I see that the owner of this hotel (previously the secret, not sure if the owner has changed) takes good care of the hotel, from the decoration to the items in the room, the space is quite cozy
The breakfast does not have many dishes, but it is quite delicious
The TV does not have Netflix
highly recommend
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2 people find it helpful
Accommodation's Reply
19 Sep 2025
Hello Dear Guest
Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stay.
Best regards,
Customer Services Department
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D***g
8.8
/10
Reviewed 52 week(s) ago
The hotel is affordable and convenient for traveling. The only problem is that the room is not very cool. Even if you go to a 16* hotel, it will still be cool.
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4 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest
Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays.
Best regards,
Customer Services Department
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LH
Lê Hiển
Staycation
8.5
/10
Reviewed 52 week(s) ago
Friendly staff, good service
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2 people find it helpful
Accommodation's Reply
17 Aug 2025
Hello Dear Guest
Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays.
Best regards,
Customer Services Department
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TD
Trọng D.
8.5
/10
Reviewed 52 week(s) ago
Nice clean room, enthusiastic staff
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1 people find it helpful
Accommodation's Reply
17 Aug 2025
Hello Dear Guest
Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays.
Best regards,
Customer Services Department
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D***n
Staycation
8.5
/10
Reviewed 52 week(s) ago
quite ok. friendly staff (sometimes a bit too much), reasonable room price, lobby looks quite to my taste. near Sun area, breakfast is served with some basic dishes. 3n2d ok
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6 people find it helpful
Accommodation's Reply
14 Aug 2025
Hello Dear Guest
Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays.
Best regards,
Customer Services Department
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L***m
Staycation
8.8
/10
Reviewed 53 week(s) ago
Went to concert and encountered a storm but hotel quality was better than expected. Pretty good experience for the price.
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1 people find it helpful
Accommodation's Reply
07 Aug 2025
Hello Dear Guest
Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays.
Best regards,
Customer Services Department
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T***g
8.5
/10
Reviewed 54 week(s) ago
Good food, clean and tidy room
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3 people find it helpful
Accommodation's Reply
07 Aug 2025
Hello Dear Guest
Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays.
Best regards,
Customer Services Department
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T***n
Staycation
8.5
/10
Reviewed 54 week(s) ago
so awesome i want to go back
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3 people find it helpful
Accommodation's Reply
30 Jul 2025
Hello Dear Guest
Thank you for leaving a good review about your stay at The Exquisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope that The Exquisite HaLong Hotel will welcome you in the next stays.
Best regards,
Customer Services Department
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CT
Cẩm T.
Staycation
8.8
/10
Reviewed 57 week(s) ago
Friendly staff, check in and out procedures are very quick. Room is clean and relatively nice. Delicious buffet breakfast. Unexpectedly, with a room rate of only nearly 600k on weekdays, there is such good service. Will definitely come back.
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3 people find it helpful
Accommodation's Reply
13 Jul 2025
Dear Guest
Thank you for leaving a positive review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays.
Best regards,
Customer Services Department
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L***y
9.4
/10
Reviewed 59 week(s) ago
Convenient location. Easy to travel, clean room, toilet, delicious breakfast, should experience it.
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5 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest
Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays.
Best regards,
Le Phuong Nam
Customer Services Department
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N***ư
Staycation
10.0
/10
Reviewed 61 week(s) ago
The rooms at this hotel are very clean and comfortable, with full amenities such as TV, refrigerator and private bathroom. The staff are very friendly and helpful.
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5 people find it helpful
Accommodation's Reply
27 Jun 2025
Hello Dear Guest
Thank you for leaving a good review about your stay at The Equisite HaLong Hotel. Your positive feedback is the motivation for our hotel to strive even harder to maintain and continuously improve the quality of service, experience and customer satisfaction. Your satisfaction is our mission, so we always want to serve you with the best quality and most professional services. We wish you and your family always happy, healthy and all the best. We hope The Equisite HaLong Hotel will welcome you in the next stays.
Best regards,
Le Phuong Nam
Customer Services Department
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D***g
6.3
/10
Reviewed 62 week(s) ago
More than a year ago I went to this hotel under a different name. Now it probably changed owners to another name. I feel like everything is a bit worse now than before.
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5 people find it helpful
Accommodation's Reply
12 Jun 2025
Dear Guest,
Thank you for sharing your feedback about your stay. We are very sorry and regret that your experience was not as expected and could have been better. Please contact the hotel directly to give us feedback about your experience. The Secret HaLong Hotel hopes to have the opportunity to improve your experience and welcome you back in the near future.
Best regards,
Customer Services Department
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Number of reviews per page
20
40
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