The staff were great. Be aware that the standard rooms are quite small and only suitable for shorter stays. They lack any chairs, desk, storage and offer very limited hanging space. As we planned to stay a full week, and I also needed a desk to be able to work, the staff were very responsive and upgraded us to a larger room which was near perfect. The beds are extremely comfortable and the decor is 'quirky & fun' (check out the design of the curtains!). Internet is fast, breakfast (included) is fine, and the location is great for exploring this beautiful (though expensive) city. The Metro is only a 6 minute walk away. Very happy to recommend - but if your budget allows, go for the larger rooms.