Lovely place to stay and I can’t fault the staff and Hotel , they really know what they are doing . Room was spotless as were its amenities. If you want to pop into Benidorm then the Taxi isn’t too expensive but if you want to pay less then there is a bus too . You can use its sister hotel the Nucia Palms amenities too if you want a change and it’s literally across the road . The best praise I can give it would be I would stop there again .

Hotel reception, breakfast and housekeeping staff are great BUT Aitana bar daytime staff are poorly organised / managed. There is no customer service here and no individual stands out. They seem ill-equipped to help customers, there are no smiles, there is no proactive customer service and they give the appearance that having customers is an annoyance. The team is visibly stressed, yet even with 8 staff behind a quiet bar, no one attempts to take an order. I was stood for more than 20 minutes on one occasion with only one other customer present. If there is pool service, I didn’t see it. This one part of the hotel lets it down badly and I will not return. What is even more disappointing - the hotel GM failed to respond to my email to him personally, giving him the opportunity to try to put things right. If you’re Spanish, stay at the hotel. If you’re British, don’t as this is the first time ( in many years of travelling ) that I’ve experienced being treated as a second-class citizen at this bar.

Bathroom floor had dirty stains and balcony wasn’t cleaned as well not great for kids food choice wasn’t great staff were nice and helpful

The hotel was very clean,room was lovely and spacious.As a solo guest I felt very safe and the staff were friendly Spa was amazing and relaxing. The breakfast was good but the food at dinner was not as hot as it could be and not too many choices but it was early in the season.

The hotel was very clean staff very friendly and helpful. Food was very good and as my wife is a coeliac it was very accommodating on all occasions we decided to eat there. The only negative is its location in order to see the sites around the only real option was uber or taxi. The public transport was not a good option.

We stayed here for just one night and it exceeded our expectations! Beautiful hotel and grounds, room was large and clean, staff were very helpful and friendly! The added touches of prosecco and fresh water with fruit on arrival was lovely! Just a short bus ride away from Benidorm - Will be staying again xx

We had an amazing stay — the location was perfect with easy access to everything, the room was spacious and beautiful, and the entire hotel was spotless with a lovely atmosphere. The staff were incredibly welcoming and helpful. It was truly a fantastic experience, and we would definitely revisit!

The only down part was the dinner. Way to greasy and not yummy at all.

Room, as usual, was lovely and comfortable. The staff always give us a lovely welcome and the breakfast bring di good

Very good hotel but disappointed in the food .. especially the ala carte

Great accommodation, excellent food, very good location!

Fantastic hotel

Nice big room, nice pool area but opening times could be improved, specially the roof pool why is it closed on a Sunday. Food breakfast and dinner very good range and quality. Shame that tea and coffee quality was poor. Also overpriced spa ! And parking. Was bit disappointing. Overall we enjoyed our stay

Had a great stay in August,lovely and clean.Receotion was very friendly and helpful. In our opninion you need a car.Not much around the surrounding area.Lots of graffiti too. The hotel itself is beautiful but would have prefered it if it was Adult only.Far too many kids. Enjoyed the Spa but had to pay think it would be better to have at least once to go free. Should not need to pay for car parking either.

Beautiful hotel well looked after by professional staff.

Beautiful quiet hotel. Perfect for families. Good food and lovely clean and spacious bedrooms.

Booked this hotel at short notice just for a short 5 day rest with my wife and son. Very friendly staff and lovely clean hotel and gardens. Pool was very nice also and plenty of spare loungers. We really enjoyed our break and will definitely be staying again.

Beautiful hotel, nothing to fault and staff very helpful.

Top notch place. A must stay

Hotel was great, but name suggests nature surroundings whereas it is located in a town, although beautiful gardens.