Overall Ratings & Reviews Lion & Swan Hotel

The hotel was great value for money and extremely comfortable. The atmosphere on entering the property for the first time was brilliant and this was mainly due to the staff’s attentiveness and superb service !! We will definitely advise our friends to book in here if in the area !!

The staff were all amazing. Nothing was too much trouble. The room had some nice touches like an electric fan which we needed due to the heat. We had all the windows open but still needed the fan. Nespresso machine didn't work, which was disappointing. The bed was too soft and moved every time anyone rolled over. The bathroom floor tiles were absolutely lethal when wet. I did the splits and was only saved by the wall and the toilet. By the time I arrived home I realised that I'd strained my lower back in my efforts not to fall. There is a small notice in the bathroom (in a decorative font which is too small to see without reading glasses - and at the end of a long list of items they can supply if you've forgotten them such as toothbrush, toothpaste, sewing kit, shoe polish) which says you can ring reception for a non-slip shower mat. My heartfelt suggestions are to make it clear in a large font notice that the whole floor is slippery when wet (no door or curtain on the shower so the water flies everywhere (including on the toilet roll and spare as the toilet is less that two feet from the shower) and provide the non slip mat in the bathroom for guests to use. We recently stayed in a hotel in Cornwall which did that, and it was very useful for both of us, not just the disabled guest. Sadly, we both found hair in our food too; one dark one of a couple of inches long in my daughter's evening meal last night and a short, grey curly one in my breakfast this morning.

I've stayed here numerous times before while working in the area. Always pleasant and great food.

Almost the perfect place. Unfortunately the staff were banging doors at 05:45. Then they were wheeling things up and down the cobblestones at 6:45. Everything else was amazing.

Lovely hotel, great staff. Beautiful building inside and out. Shame we couldn't get anything to eat after 8.00pm (we hadn't booked) would definitely stay again

Hotel in decline. Reception desk now hidden in the main bar area - you have to drag all your luggage up to the bar to ask where the reception desk is located - its at the back of the room. Bar staff are now receptionists. Dedicated staff no longer around. Rooms ok, starting to get tired. Not worth the money.

Ocean was outstanding when she served breakfast and staff were happy to change for a more accessible room food was good

Great Hotel with polite staff

Clean, stylish hotel in an older building. Great quality of fixtures & fittings, bedding was superb too. Excellent breakfast choices, with swift & pleasant service.

Excellent all round, nice and comfortable. Very helpful staff

Nice and clean spacious bathroom.

Reception not made for perieods otherwise excellent.

What an amazing hotel in every way.

Nice hotel and friendly staff!

Really beautiful building, nicely presented. Would happily stay again!

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This property is very welcoming. Beautiful furnishings and rooms. Extremely neat, clean and tidy. This is not like any ordinary English pub. Staff very friendly and breakfast was great. We were very pleasantly surprised by this venue.

Wonderful staff - thank you Dawn, Josh and Poppy - and the man who was painting the stairwell.

Just a brief overnight on a business trip. Lovely character building. Decent size free car park. Single room was pleasant and comfortable. Location is in the town, so inevitably some traffic noise specially early morning. Take earplugs if that tends to disturb you. Very friendly staff and good breakfast available from 7am, which was handy as I was travelling further on for a meeting. Highly competitive b&b rate.

Just a night stay hotel was lovely, clean and very friendly staff