This was, without question, the worst hotel experience we have had using Hotels.com in the last 10 years. For reference, this has been well over 50 hotels. The Killaloe Hotel is billed as a sophisticated 4-star establishment and charges accordingly. I briefly note that there was no coffee in the room (only tea), and the coffee for breakfast was so bad it was undrinkable. However, you can pay €4 for a cappuccino (something I have never been charged for at a 4-star hotel, and admittedly was decent). All in all, the breakfast was average. Far, far worse was the room and service. Our room was dirty and dated: cobwebs on the walls and ceiling, smudges all over the one little window, mold in the bathroom, bath scum in the tub, candy and stains on the carpet, layers of dust on the headboard, so thick that I could write "DUST" in big capital letters. When we turned the light on in the bathroom, we got moving shadows from a suddenly alive insect colony inside the light. Here is where things become appalling. We mentioned all this the morning after our first night. When we came in late for our second evening, all was unchanged except the DUST note written in dust! In fairness, at the end of our stay, we shared a stack of photos, including a video of the insect hive, to the management and staff and stressed there is no way to defend this as representing a 4-star hotel. I think (and I hope) that were truly embarrassed. In any case, they gave us half off, which seemed reasonable.

Lovely welcome, clean, comfortable, quiet room. Great breakfast, all the staff welcoming & helpful.

Our room was very big and very clean. The area was just off the marina so it was calm & quiet. Our breakfast the next morning was outstanding. The best eggs Benedict!

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It is a very beautiful town, but the hotel is dated and didn’t feel clean. The heater would not turn off, so it was hot. It took a while for them to accommodate us. The restaurant on sight is excellent.

Rooms clean and staff friendly and helpful. There was good selection for breakfast

Breakfast beautiful. Lovely variety of fruit.

The accommodation was excellent, would stay again, the staff were friendly

everythibg from start to finish exceded my expectations, the room was very nice, with a great view of the marina. the hotel was nice, the food, really good. everyone was friendly and helpfull!

Food was lovely. I couldn’t get a massage which was disappointing. I tried ringing before my stay but nobody from the spa called me back. All in all, though I had a lovely stay and would stay again.

Ok for 1 night

Breakfast was delicious, the staff were attentive and courteous

Great location very quiet. I am sure the water is lovely but we arrived after dark. Dinner was wonderful

Large clean room with nice view

Great place on my list to stay in ireland now

A bit isolated.

Friendly and helpful staff throughout our stay. Great quality dinner in restaurant and beautiful surroundings.

Service at the hotel and restaurant was excellent.

Lovely Hotel. Spacious room with all amenities plus a nice touch of cake and bottled water. Wonderful choice for breakfast and drinks prices reasonable. Loved it.

Lovely hotel in a beautiful setting. Large comfortable room and a good breakfast.