Overall Ratings & Reviews W Nashville

Great location walkable and safe

Great location bc walkable to DT but away from the noise

Great hotel

The hotel was beautiful and extremely clean, central to everything. Staff was great and friendly.

Excellent stay!

Fridge didn't work. Everything else was amazing

Great

I when I checked in I asked questions about the pool pool area told me the pool was heated made of arrangements for my family to meet me at the pool. We were very disappointed when we found out that pool was not heated after checking out I was told about all these unnecessary charges That was not presented by Experian or the W very disappointed.

Paul at the front desk suggested the best places to eat! So friendly, and loved Evan at the rooftop bar, excellent mixologist! Comfy room

Excellent

The week upon my trip I broken my foot and tried to reschedule my trip. I called to talk to customer service, the guy i talked to started with giving me a refund paused and then said that they only reschedule, after a couple of minutes going back and forth he becamse rude and then hung up on me. I then called back to speak with a supervisor he too was rude and was suppose to return my call never did. It was a whole horrible experience, i will never book through hotel.com. Hotel.com need BETTER customer service agents.

Absolutely perfect stay!

Great stay! My husband and I went for our anniversary weekend and the staff really took care of us! We will be returning for sure!

Excellent facility with great amenities and convenient to all of Downtown Nashville.

Great location and staff and rooms. Experienced poor wi-fi connectivity.

I booked off Expedia and asked for early check-in. That didn't happen. I have pending charges on my credit card for extra guests, which I already paid for. I didnt expect the destination fee? Whats that? I didnt expect having to spend 35 dollars per night per room for another fee. I will he checking my card daily as front staff did not seem to understand. Rooms and facility very clean. Disappointed pool not heated. We had a 80 degree day and would uave been nice to be by the pool. Location was gr eat and convenient.

The lobby, restaurant, and bars were always cold and it was 12 degrees outside. Seems like they never turned on the heat. And all seating in the lobby/courtyard was made of concrete.

In the middle of a great city.

I will be back to the W in nashville ! Gorgeous hotel, great location !! thank you for an amazing stay !

The staff were friendly and gave excellent service. Hotel was clean and the food was awesome. I will definitely stay there again on my next stay in Nashville.