I’m very disappointed with the customer service at this hotel. From the moment I arrived, the staff seemed disorganized and unhelpful. Check-in took much longer than expected, and no one offered clear communication or assistance.
When issues came up during my stay, the response from staff was slow and lacked professionalism. Instead of feeling welcomed, I felt like my concerns were being ignored. Good customer service is essential in hospitality, and unfortunately, that standard was not met here.
I hope management takes this feedback seriously and works on improving staff training and responsiveness for future guests.