The hotel is well located. Rooms are great . Staff of the hotel very helpful. The breakfast experience was Terrible. The staff of the breakfast horrible.

No breakfast

Great hotel in a great location. Would definitely stay here again.

Amazing hotel. First class hotel and service. Great rooftop bar, rop of theline bathroom, large room. Great location Do it....

Very central. Easy walk to museum. Many dining options. Large rooms.

The hotel and our room were beautiful and there was great customer service! Convenient location, just a 5 minute walk to Old Town Bilbao with lots of restaurants and shops, and about a 20 minute walk to the Guggenheim Museum. There is also a nice rooftop bar at the hotel. Parking was a little bit far, about a 10 minute walk from the hotel. We had a very good experience overall.

Great Hotel located very centrally - facilities were modern but service was poor for Breakfast and also in the Rooftop Bar where prices are high so would expect better service. Also disappointing that there was no complimentary bottled water in the room - there was bottled water in the Minibar at €5.00 for a small bottle which was expensive. Loved Bilbao and surrounding area

Excellent experience, great location.

This hotel bills itself as 5 star. I would only give it 3 stars. The front desk was unfriendly, non-professional, and their spoken English was poor. They need much better people skills and training. We had a second floor room in the back. The front desk said our wouldn’t be noisy but in fact the back of the hotel is a narrow pedestrian street lined with outdoor cafes. It was very noisy, into the early morning hours, so management clearly recognizes the problem that the front desk claims doesn’t exist!

It is a boutique style hotel suitable for those who enjoy a small property. The decor is modern and the hotel seems to have been renovated recently. I found our room to be very dusty with finger prints on the walls in the bathroom and in the elevator. The front door was very heavy and stuck to the floor when opened. There is no turn down service, the pillows were small and flat, there is no coffee shop. Other than the convenient location, I was disappointed with this hotel.

Convenient location to Bilbao old town and ground transportation. Upkeep and cleanliness could be improved.

Great location! But with that came lots of noise as was on the Main Street! But very handy for everything!

No parking available in the building. You have to go to a public parking 6 blocks away. No valet parking. To use the pool you have to pay extra!. Lobby AC was not working. Friendly staff.

Very comfortable and well designed; delightful roof terrace and breakfast dining. Spa on site also very good. 4/5 because of understaffing at breakfast; a bit of clearing / ordering / seating congestion and slightly ruffled waiters.

Location was the best, restaurant was closed, room and bathroom very comfortable, all great and people extremely nice. Jesus was very helpful.

It was fine, thats what i would expect from a 5 star hotel.

Definitely not even close to a 5 star hotel.

Would not suggest it. Alot of water damage in hallways and a slight smell

Muy lindo hotel

Great