The hotel is noisy with guests waking up at various hours and moving around and talking. Because of the layout of the hotel the rooms are impacted by people talking or chairs being moved above.

Great location very near to the historical centre. Rooms were nice and clean staff was very friendly and helpful. The hotel staff even allowed to store our extra luggage for couple of days while we were travelling to Machu Picchu Only a small recommendation the rooms were not noice proof and we could hear outside notices from early in the morning but otherwise a great experience

Muy buena experiencia

The hotel was amazing. The staff were always there to help. Incredible service.

Very good breakfast and nice staff.

Great hotel, big size room. Quiet even with two windows open. View is great

Room 204 was very close to the kitchen and the noise was an issue, particularly early morning

The room was very spacious and the beds are super comfortable. Since all the rooms face the courtyard and the dining below it could be a bit noisy but all went quiet after 10pm. The staff was helpful especially with ailments for altitude sickness.

Absolutely beautiful hotel. Service was great. Food was fantastic, breakfast and they have a wonderful dinner menu. The room had heating which was a bonus. Super comfortable bed and pillows. We highly recommend this hotel

Reception - great greeting! Staff provided cocoa leaf tea and asked how we were feeling (checking for altitude sickness). Elizabeth got us checked in swiftly and helped plan a walking tour of Cuzco with map from the Hotel. The rooms were gorgeous, (bathroom was great!!!). We had both dinner and breakfast on site! Food was fantastic and lightly spiced. Special mention to Mary! She helped pick out food from the menu! Thank you to the Staff of Hacienda Hotel. I would sincerely recommrnd this hotel to anyone visiting Cuzco. Good location, beautiful hotel in excellent condition, food was great. I give it a rare (from me) 95/100.

Internet was good. Breakfast was nice. There was no AC in our room, no refrigerator, so we had to consume warm drinks and keep the door open because the corridor was cooler than our room. The hotel was beautiful, the staff was very helpful. If AC can be added to the rooms, our stay would have been excellent.

I had already booked a tour before I came to Cusco. By the time I returned to my room. I wasn't thinking about shopping.

Friendly helpful staff - clean rooms delicious breakfast buffet included- walkable to city center

Good hotel. 10 minute walk to main square.

I’m starting this with the fact that Cusco is a loud city. There is always a demonstration or holiday celebration at the Plaza De Armas area. Our hotel is on a one way street that was kind of loud but very tolerable. This hotel was all that you could want. It is a 10 minute walk to the Plaza and had comfortable rooms. The complementary breakfast until 9am is nice. It also has a restaurant and bar which are both a treat. The staff is friendly and very welcoming. At approximately $100 US a night for a 2 room suite it can’t be beat. They have a laundry service as well. Elizabeth and Judy were 2 at the front desk that deserve a shout out for excellent customer service. We would definitely stay here again. Thanks for making our stay special.

Clean rooms very friendly attentive staff & excellent breakfast buffet. Dinner also great choices & good staff!

The staff here was exceptional! Sadidt was especially helpful and personable. Very clean. Breakfast was great. Oxygen is readily available if needed to help with altitude sickness. Our room was a little noisy but we were right above the kitchen. No refrigerator or air conditioning in the room. Portable air conditioner is available. Drinking fountain/water bottle filler available in the lobby. Price point was excellent. I would recommend this hotel.

The room was very very hot,no air coming in. I asked for air conditioner or something to make the room better for human to sleep, instead it was heater instead of blowing air it was heat. For seven nights i suffered.

The rooms are not near as big as they appear in the photos.

Great and informative front desk service with a good level of front gate security.