Overall Ratings & Reviews Ganem Suites Cartagena

The rooms are quite nice but the windows face a dark wall thus no light can come in. Basically no windows. Absolutely no guests are permitted and entrance is allowed only with a wrist band.

Location is walkable to all of historic area. I was a little disappointed in the kitchen. The inability to plug in the coffee maker in the kitchen due to no outlets was disappointing. In addition there was no microwave so any heat up had to be done on the electric stove. Also there was no windows in the unit I was in I imagine above the second floor there are.

Na

Nice property, but not guest friendly. If you plan on bringing guest to your room while you are there, this isn’t the hotel for you. The rooms and shower are on the smaller side. Staff was a mixed bag. There is an electric kettle in the room so all I needed was a cup to make some tea because I was so sick. I asked Jessica at the front desk three times for a cup/mug over a period of about 3 days and was not given one. I asked Deana, the other front desk person at night, once and she gave me a cup right away. She even washed it for me.

The room was like an inside cabin on a cruise ship. No window. Dark small. Daily cleaning was nice. Location was good. No outdoor space to relax in. We were on the second floor. Maybe other floors have windows. We were content but would choose something with outdoor space next time. Wifi was spotty at best. Data could not be accessed in the building.

This place was far better then expected! The location is incredibly convenient, just a 15-20 minute ride to-from the airport, and steps away from soooo much in historic Cartagena de Indias! Staff is very friendly, clean facilities, safe and convenient location. Only negative was the need for a new elevator which is already in being built. Highly recommend!!!

Was not made award if there no guests rule and was unable to check in and made other arrangements. I understand there policy regarding refunds which is clearly defined. But I am responsible adult.

If you want to be in the walled city , in walking distance of most of the restaurants and attractions - this place is for you . If you don’t like loud construction noise for long periods time IN the building you’re staying in or staff constantly walking into your room with THEIR keycard - this place is not for you . If you don’t mind having to ask for room service 24 hours in advance or having to wear a wristband for the entire stay - this place is for you . If you don’t mind having room service walk into your room, using their key, 3 times without ever being called , within (12 hours of your arrival) to replace your towels - this place is for you . If you think that staying at a hotel where you’re not allowed guests means that you won’t be disturbed by constant knocks at the door or people walking in ( with their own key ) after 1 knock - this place isn’t for you . If you don’t mind changing in the bathroom with the door closed every time because the staff has already walked into your room, while you were changing , 2 times in the first 2 days - this place is for you . If you don’t want to rent 2 rooms for you and your guest and have your guest asking you “what’s wrong with these people” and “did you ask these people to clean ny room because they keep coming into my room unannounced” - this place is not for you . If you don’t mind being told that checkout is 11AM and you have to be out by 10:45AM but before 10AM, staff walks in while you’re getting dressed - it’s for you !

The room was nice , small but Clean and functional

I liked that the property as was optimally located and appeared very safe and secure. I liked the property manager too who explained the property well in English. . I certainly did not like or felt comfortable when interacting with the security staff. They appeared cold and not welcoming and to conduct themselves in a manner that I got confused whether I was in a police station. They made my girlfriend who is Columbian feel uncomfortable and I got some cold and aggressive stares everytime we left or entered the building. I will certainly think twice about staying there again.

Confortable suite in Downtown Cartagena De Indias. This is not a full service Hotel, but it’s walking distance to everything Cartagena has to offer

The rooms do not look like advertised, the accommodation is very basic, and charging the phone takes forever. But the location is central, quiet and clean, the staff is nice and very helpful.

Everything was enjoyable but just know walls are thin so you will hear the people next door if they are making noise late at night

The rooms are updated and very clean and comfortable. The staff are incredibly attentive, nice and very accommodating. Staff also assisted with tours and provided information regarding local places to visit. The location is excellent and within walking distance from historical sites, restaurants, bars, grocery store etc. It was a pleasure staying at this hotel and will highly recommend it!

I was here just a month ago and had an even better experience this time around. I love how close the hotel is to everything. The walk to the docks to go to an island was so convenient. The grocery stores and express store is such a convenient walk. Being back so soon the building staff remembered me. I love presidential unit and will be getting it again on my next trip to Cartagena.

Excellent hotel. Excellent location.

Pad lock on door

Amazing place, clean, responsible and well care, but the internet is terrible

Fully recommend, its nice cause its quiet, you get a good rest and recovery. Its super clean, the room is spacious, secure and the people very nice and helpful. Most important there is no additional charges!!!!

Great place