We had a very poor experience at this hotel. We were looking forward to the facilities which proved to be tired and not maintained the pool wasn’t very clean and there were no staff to assist. Although the room was large it was dated. Some of the power points did not work and we had to switch power points from the fridge to boil the kettle for a cup of tea. The staff in the breakfast and dinner area did not have a service delivery approach. One evening we ordered roast potatoes with our meal which arrived cold. When this was raised with the waiter, Mirko, he argued with us and insisted they came straight out of the oven . There was no apology. I would look elsewhere for another hotel next time.

Parking was easy on the premises for 20 Euros or there is a free public car park just across the small street and the hotel will help you with the luggage. A beautiful place to stay and they have a Pizza area and a formal restaurant. Both piece at 7pm. Both worth a try. The rooms are large and the staff very helpful. Breakfast is also very good.

Calm environment, good breakfast, staff very good and professionally friendly.

The hotel itself was completely renovated App. 5 years ago. From the character it is a typical Grand Hotel not new, but well maintained. The rooms are modern and spacious, the beds very well. The bathrooms are modern in in our room war even a double shower! Cleaning was good. There is also an integrated Spa area with a nice Finnish sauna, a dreambath and indoor pool with jacuzzi jets with thermal water. The outdoorpool is partly under a roof and mainly in the shadow, so it was too cold when we were there in April. The steamboats had unfortunately a bad smell, but in general the spa tea is nice and relaxing. What we were impressed is the spirit of this hotel, the nice pretty decorations, fresh flowers on the tables, the soul with which all this designs and decorations were done. And there is an excellent buffet breakfast every morning with fresh fruits, vegetables, various cold cuts, warm dishes covering every taste, homemade cakes and everything so delicious! Parking is across the street on a big public parking free of charge. The location is perfect if you want to go with the funicular to the upper town on the mountain or visit the thermal water springs in the historic Terme. Also the hotel is close to the big historical park, ideal for joggers and runners. We enjoyed the stay very much and would recommend it. For sensitive ears it is advisable to use ear plugs in the nights, since some rooms are directly viewing the street.

Beautiful stay

Clean amenities

I had the most wonderful stay. The hotel is great and the staff is so wonderfull. I would highly recommend the Vitaliter package. Thank for at great stay.

The staff was very cooperative. Also, the room service was great. But the property itself is quiet old. The amenities can be better. The furniture also looks old and used. They need to renovate the rooms from inside.

Didn’t feel like a 5 star property. The breakfast was not a 5 star, the vegan and vegetarian options were very limited, even though I had informed before hand .

Great food and very friendly staff.. would strongly recommend when staying in Montecatini Terme

Wonderful staff and loved the free parking. Easy to get to and very clean and quiet

Loved the staff, hotel amenities and surrounding area it exceeded expectations

Beautiful place, excellent room, very nice and professional staff and especially Oksana was so nice and helpful. Love this city, this hotel and hope to come back.

Very friendly and helpful personal.

Loverly hotel for a quiet relaxing stay. A car is needed to make the most of the area as quite a distance from both Pisa or Florence airports.

We just got lucky with front office manager Oxana Pereverzeva Super friendly , helpful , we got 2 categories upgrade, welcome drinks , and late check out Also recommendation for yoga brunch. Sure we come back 👍

A nice hotel, we were given a beautiful free upgrade to a fabulous suite. Unfortunately our trip coincided with a business event so dining.options seemed somewhat compromised. Spa area was lovely. After dinner we had to argue for the price stated on the menu which was awkward however it was resolved easily. Overall, a good visit.

We loved our stay! Wonderful service from the staff. The room given to us was disappointing, it needs upgrading to 2024… and in the room they offer mugs and instant coffee and kettle which brought us back to the 80s.. coffee machine would have been nice..

I loved the area, the amenities are great, the staff is so nice and supportive. Great experience!

Great hotel with spa, the restaurant is excellent, perfect location to visit the town and all its amenities. The fernicular up to Montecatini Alto is well worth doing