The room is a decent size however the shower had black mold on the lower portion of the tiled shower walls. Then there was that huge rainfall shower which gives off so much water that the drain couldn't handle the overflow. It was always leaking into the rest of the bathroom floor. But check in was a breeze, Laureen was fantastic. She gave us excellent dining options as well as options available at the hotel. I had a problem with the booking as we soon discovered that there was no refrigerator in the room when the listing in Expedia showed that all their rooms supposedly had them. Luckily Laureen came to the rescue to save the day. She also changed the property listing with Expedia, I hope. Merci beaucoup Laureen! Hotel was very near the beautiful beaches. We really enjoyed our stay. Yes, I will stay here again hopefully the grout situation has been resolved.

Hotel is fantastic. Great staff. Big room, lots of space, very clean.

A charming hotel in the old town of Biarritz and well located. It's in a pedestrian street so taxis set down / pick up in the nearby square and it's an easy walk from there. Hotel lobby is just a corridor. The rooms (recently refurbished) we were allocated were large and quiet - at the rear of the property. The tropical decor is interesting if misplaced in Biarritz. Bedrooms had very comfortable beds but valances need replacing. Furniture is modern and sufficient although bedside tables and lighting could be improved. The "design feature holes" in the cupboarding were a bit of a hazard - knobs would be less so ! Bathrooms spotlessly clean. Breakfast self service in the hotel's café is at street level and is open to the general hungry public. However, never a problem in being seated and the buffet is very well presented and delicious. Staff efficient, friendly and helpful. Speaking French is an asset !

The location of the property was outstanding. The Tiki bar was also very good

Wonderful property with helpful workers. I had a brief issue with being double-charged, but they got that fixed quickly. The area is lovely: Port-Vieux is covered in restaurants and shops and is inaccessible to cars, so it's a very popular pedestrian spot. Unfortunately, this makes it a less than optimal choice for morning people, as the food market across the street does not close until midnight and plays loud music until then which is clearly audible through the windows. The crowds do not disperse until about 1am. If you have a 9am engagement the next day, you will be suffering.

Hotel location is excellent right in the center. For that reason though you need to park away from it and roll your luggage. In the summer this is quite a challenge especially between 12 and 6 pm as parkings are small and packed The actual rooms are tiny with minimal space, staff is not particularly friendly or helpful, walls and ceiling are very thin so you just hope for quiet neighbours.

THANK YOU again for an amazing stay in your beautiful hotel. We wanted to send a quick note to mention that Elliott’s and Loraine’s help with getting our room earlier, making it easy with the luggage and late check out - all of this made the vacation in Biaritz extremely amazing. The Palmito suite with the terrace also made a difference - we C spent time in warm weather reading, having a glass of wine, enjoying morning coffee. Friendly staff made us feel always welcome.

Lovely and friendly staff

Great hotel near the Petite Plage! Spacious rooms, comfortable beds, cute decor, great amenities and wonderful staff!!! A great hotel for families or friends and couples, accommodating to everyone great location in Biarritz!

Cute little hotel with a beach vibe and comfortable beds. Centrally located.

Beautiful hotel in perfect location near the town beach. Lovely set up with Palmito restaurant across the road for breakfast. An absolute gem in Biarritz for those wanting to experience the best of what the city has to offer. We will be back for more surf, more food and a lovely hotel to stay in

Perfect place for a quick stay or a long one!

Very cute small room with a very good Shower WC. I intend to stay there again next year

Easy checkin and breakfast access.

The hotel is also connected to a restaurant/tiki bar (awesome!) across the street, and a café below/adjacent to hotel. Well organized & run. Previous reviews warned us that the bar made the room too noisy, and it was somewhat, but not terrible. The staff were all young, but super helpful & sweet. Room was clean. Great location. Plenty of walkable restaurants around. Coastline & town --beautiful. More touristy than I imagined. Parking a car-- we parked in nearby parking garage Sainte Eugénie, which worked well, for 25€ per day

The hotel was very clean. Good location and walking distance to everything we needed to see. Would stay here again

Loved the location and the general decor. Some of our towels were stained - they were clean but stained with old makeup or fake tan. We were not supplied with enough toilet roll; there was no water jug/bottle - this was mentioned to reception who advised us that all rooms were provided with one. That may be the case, but there wasn't one in our room. He did offer to get one for us if we 'couldn't find it' but the reason we mentioned it was because there wasn't one there! There were two of us in the room but only provided with one door key - which was awkward when coming in and out at different times and needing the key for the lights to function as well as gain entry to the hotel after a certain time in the evening. We were issued with a second key when we requested it but usually hotels provide each guest with a key to avoid this problem. The staff were very pleasant and I would recommend the hotel for anyone staying in Biarritz for a night or two.

I really enjoyed this hotel. Just minutes to the sea and wonderful shopping and restaurants.

Fantastic location, clean rooms, lovely staff. Would absolutely stay here again, located in the best part of town.

Hotel location was great, room was comfortable, very clean and had a nice vibe