Great location and nice property overall. Breakfast was great. Pool area was very nice. Most of the staff were very helpful, but we struggled to get things like extra towels and pillows. No facial tissues in the bathrooms which is unusual for a hotel.

Always a good stay. Well located.

Clean room, very friendly staff at a great location.

Everything was perfect

Bad service , very small rooms (looks like you are in a low class cruise room), poor room cleaning ,the pool is too small and the service was terrible , my daughter request a coke and never received it , the lady there said that happened because you she did it thru the QR app, and they have not enough employees to attend that, not even said I'm sorry . They were with a friend that lives in Madrid, eating something at the pool and they kick them out the pool, very rude personnel. Not recommended at all. This is a 1-night executive hotel for low rank executives.

The absolute best location! Hot chocolate and churros 3 minutes walk open 24/7 San Gines, Called Arenal,, Plaza Mayor 5 minutes. Best location, staff excellent, rooms with views of Opera House. Would stay again!

Me gustó mucho la ubicación, la limpieza y el concepto minimalista del hotel.

I really enjoyed our stay. The hotel’s location couldn’t be better.

Terrific top floor terrace and view

Will most likely stay there again on my future trips

All good great location

Hotel is in a great location. We had a room (205) facing a street and the noise from club goers early morning was unbearable. Best to Request an inner court yard room if you prefer a sounder sleep. Finally, (and this is a tough item but I feel the need to cover it) although the front desk staff does speak English, the service areas - bar and rooftop pool area staff basically speak zero English. I always try my best to try and converse in the local language but they advertise and having staff that are conversational in several languages - English isn’t really one of them.

Positives: Great location , staff helpful, bar staff excellent , rooms spacious. Negatives: Noisy rooms from road, and other adjacent rooms- really needs soundproofing installed. No music in the decking - bar

Great central location and modern design, but unfortunately quite noisy due to the outside nightlife.

Great clean and modern hotel in the heart of Madrid. Room was a good size and came with robes, water bottles, nespresso. Excellent location would stay again for the good value!

The hotel was incredibly clean, very modern and the staff always kind and helpful. I will definitely recommend it to everyone.

Had a great stay at this hotel, will love to come back. Great location and staff.

First, you can’t beat the location a block from the Royal Palace, in front of of the National Tgeatre and with a Metro stop and taxi stand literally in front of the hotel! Staff is wonderful, food excellent and the laundry service absolutely perfect!

Location, location, location. This could not get better. We loved that. Right in the heart of everything you would want to be. Unfortunately, the staff is was not friendly. Just very matter-of-fact but not welcoming or friendly. We had a not so nice interaction in the Mar Mia restaurant in the hotel. We had been traveling all day and not eaten anything. So by 5pm when we arrived we were staving. We asked at check in about eating. They recommended their restaurant. We dropped our bags and went right over. The restaurant had a few people having drinks. We asked if we could order food. The manager literally laughed in our faces. You want food now? It’s not dinner time! We considered and should have just got up and walked out. We found out this is the norm for the restaurant. Same snotty treatment next morning at breakfast. That was definitely the feel of this place. They are bothered to have to see you and take your money. So take your money elsewhere is my recommendation!

Room and staff great