This is my third stay at the hotel and to my surprise I had to find out that there is no reception anymore, and the breakfast is offered in another hotel, which is only one minute walk away. The service overall is bare bones, but I’m certain it can be requested at the other hotel which manages this location. Rooms are clean and with a fantastic view and access to the lake. Nothing to complain! The breakfast at the other hotel was outstanding. The only serious complaint is the bandwidth of the Wi-Fi, which is so weak that it barely supports FaceTime audio calls intermittently.

We had an awful experience at this hotel - try and avoid our mistake! As others have noted it’s not staffed - which would be ok except we had a problem with a defective toilet (overflowing / running / odorous and not cleaned bathroom). Despite trying to contact the hotel numerous ways we had no response until the following day after we had checked out. The manager advised us laughingly that ‘we had paid too much’ and said there was nothing he could do about the issue, despite us having to use a public toilet across the road with two small children. Additionally the rooms are dated, dirty, very small and uncomfortable (we had one chair for four people in a two bedroom apartment) for the price.

We were visiting here for two nights with our kids. The family room is big and very clean. Two floors, nice living area with flat TV and Nintendo with 90s video games - nice surprise. Big roof window - very nice. These are the good things. However, we will not return here. There is no reception at the hotel, and no dining room. So you need to walk to their other hotel to get service (Seevital). The hotel is outdated, and the rooms are very simple - not in accordance with the money paid. The shades were old and stuck- so we couldn't close them - wake up every 6.30AM - not what I expected from a vacation. When we asked to fix it they just put an old blanket to cover the windows. Beds are small, and the mattress is horrible. Pillows are not really pillows, but some weird rounded something. The elevator is super small, really tiny, for two people max. The shower was nice, and the hotel was very clean. The Nintendo was a nice surprise for the kids. Other than that, I can't see any worth for my money. And why there is no reception or any staff at the hotel?

The town and location of the hotel are very nice and so was the lady checking us in. That is where the positive experience stopped. The room was not clean (spiders and spiderwebs everywhere, a lot of flies in the room, the bathroom smelled, there were hairs all over the wall). Next to the room not being clean it was also very run down, all kinds of marks on the floors and walls, the floor was loose on some parts as well as the mopboard, the carpet on the stairs was also not fully attached (falling hazard). The room was really really warm but the windows could not be opened because in between the window and the screen outside the window there were more spiders and spiderwebs. When I wanted to take some water out of the bottle provided by the hotel I saw the seal was already broken so it was used before and not replaced so I didn’t want to touch that either. When I finally fell asleep I woke up two hours in as I knocked a centipede on my pillow that was crawling around on my face! So after that I didn’t get much sleep anymore. When I went to the reception the next morning the woman behind the reception (not the same one of the night before) said everything I experienced was not true (even tough I brought the remains of the centipede). The whole story seemed very inconvenient for her. Not once did she mention that she was sorry or anything of the sort or offered any solution to make our stay more comfortable. I must say the customer service is fully in line with the state of the room. Both not suited for guests. Other points worth mentioning: the lock on the door didn’t work, there were no robes or slippers or anything like that available, there were no parking spots and breakfast was served by the restaurant next door (which was nice and with good service). So all in all I’m utterly baffled that this hotel has a 4 star rating and dare to charge these obscene amounts for a night in this dump. Safe to say we left first thing in the morning and didn’t wait until check out time. We will never come here again and I can only warn other people not to stay here!

SHORT: Check-in total mess, room of poor quality and not the service that belong to the price. CHECK IN: The reception desk at this hotel is (almost) never staffed. The room card is in a safe. You should have received an email with the safe number and code. I didn't receive the email. The hotel collaborates with another hotel. So, I went to the other reception desk. I received the safe number and code. The card from the safe didn't work and turned out to belong to another guest. Back to the reception desk. We were given a key card for another room. Upon entering, it turned out to be occupied by other guests. Then it took a while before everything was sorted out. The inconvenience was “compensated” with a drink. INITIAL ACQUAINTANCE WITH THE ROOM: Finally, a room. Time to freshen up. When showering, the bathroom and bedroom quickly filled with water. The drain wasn't draining the water fast enough. Back to the reception desk. The manager accompanied me to the room with tools to fix it. On the way to the room, I was told not to complain. There hadn't been a train crash, and I was still alive. Well, that's how you can dismiss every complaint about quality and service. FURTHER ABOUT THE ROOM: Sensor hanging off the wall, no air conditioning, windows can't be opened because it would attract an insect invasion, cracked floor tiles, missing grout, dust rags, dirty curtains. BREAKFAST: The food quality is good. But it's a complete mess. Things are gone, fifteen minutes of waiting for coffee is normal, and it's hard for four people to find a shared table. END OF FIRST DAY: After a day's absence, it turns out the room isn't cleaned as standard. So, no new towels either. I've never experienced having to leave a service card on the door. Towel and cleaning service are usually standard in a hotel of this price range. So again, back to the reception. CONCLUSION: Once, but never again. Just hang in there for a few more nights and then move on to the next hotel where they hopefully know how to treat guests well.