Hugely disappointing. Would not return.

Very nice hotel

Another fabulous stay thanks to all the guys front of house. Very much appreciated all your kindness and help. See you again soon. Rich

One of the key features of this hotel is room styles we had a decadent room the copper bath in the middle of the room which unfortunately could not hold any water as the bath plug leaked so what ever went in pretty much drained away and then to add to that the water was stone cold as the tap did not work correctly and also you could not shut off the shower unless you had the strength of Hercules, why is none of this checked before the room is given out, a shame as last time i stayed here it was a good experience now the rooms seem tired and for the prices being paid for the room and food and drink they need to do better

Incorrect picture of the hotel on your website. Our room was across a busy road, so couldn’t practically use the pool.

Quirky but fabulous ‘Snug’ room. Excellent staff. The pool area was not overly crowded. Excellent food too. We had a fabulous stay.

The room was beautifully presented and we enjoyed using the pool. Staff were really friendly. Unfortunately the biggest let down for us was the shower in the room. It wouldn’t stabilize kept turning hot then really cold. Couldn’t enjoy it. Other than that a lovely stay.

I feel bad that I have had to give a mix rating because I feel everything about our stay was going well until I suffered food poisoning. I woke up at 2am in a lot of pain and spent two hours in the bathroom vomiting. Earlier that day I had the king prawns and at dinner I had the flat iron steak. Immediately after my dinner I felt a discomfort but did not think anything of it. When we checked out on 26th May I mentioned this to the receptionist who said there was nothing she could do and I should contact the manager. I’ve emailed the email address I was provided but not heard back from them. I’ve still not recovered from the incident which has made it even more difficult for me To provide positive feedback.

Heat the pool

We were shown to our allocated room, the snug. As the pictures show the room was dark with air conditioning . We asked receptionist for WiFi code and informed it is shown on TV. The TV and remote control wouldn't work and we were told there was a problem so we would be upgraded to a different location which had the bath placed at the foot of the bed. This indeed was wonderful. The room was clean and WiFi did indeed work. We are at the tai restaurant which was wonderful. The air conditioning seemed noisy but certainly kept a room with no opening windows cool. The only complaint was the communal toilets, mens and womans were so dark you couldn't see where the actual toilet cubicles were. One had a broken lock in the woman's and the other one was blocked with toilet paper. We want to add that all the staff, receptionists, tai restaurant staff and breakfast staff were lovely. A special mention to the waiter from the bar who assisted in finding out what a particular ice cream flavour was!

Very helpful staff and very ornate hotel

Cleaner room and better bed

The staff were absolutely outstanding, professional, polite, helpful, went the extra mile and always had a smile x

The property was lovely and clean. Perfect for a night away.

The only thing I can say that was not good is that we happened to pick a day to stay there that there was a carnival which made it inconvenient to eat out since all the local pubs and restaurants were closed and parking was non existent. It would have been nice to have known before booking our stay we would have chosen a different day.

Room was very dark, difficult to find hotel no sinage, no parking. Restaurant was closed so had to eat out, very noisy party and my

The rooms are very different to anything I have stayed in before, very quirky decor. When we arrived we did struggle to park as it's only on street parking.

Cool room and great restaurants in hotel. Nice outdoor area. Gym is used for PT sessions at the busiest times so not ideal for hotel guests to use. The sockets in the room and some of the fixings in need of repair and tired. Bed too firm and the room was too dark overall

The staff at check in were extremely helpful and frie dly. The room was clean and very dark, although there was plenty of lighting, it was subdued. It was impractical having to walk all the way round the bed to wash your hands after using the toilet. Having a small sink in with the toilet would have been more convenient and sanitary.

It was nice bit dark and dingy but it was definitely a good stay shame there was no late check out unless you paid and also the bar staff seemed quite rude when we returned to use the pool Like kept questioning us if we staying in the hotel. Only to find there was no steam room and the pool was ice cold with no changing area. I would give it a overall 7/10