Mercure Pangkalan Bun

Explore Mercure Pangkalan Bun

Overall Ratings & Reviews Mercure Pangkalan Bun

Traveloka (462)
Other sources (55)
9.3
Exceptional
From 462 reviews
Provided by travelers on
Cleanliness

9.4

Room Comfort

9.4

Meal

9.2

Location

9.4

Service and Facilites

9.3

People often mention about Mercure Pangkalan Bun
All
Staff Friendliness (60)
Hotel Area (53)
Room Space (51)
Ambiance (50)
Distance to City Center (49)
Bedroom (48)
Variety (42)
Bathroom (40)
Surroundings (39)
Accessibility (39)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Mercure Pangkalan Bun

Number of reviews per page
20
40
Customer reviews
A***i
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
There are no rooms provided for smokers.
Translated by Google Icon
See original
Find this review helpful?
J***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10.0
/10
Reviewed 1 week(s) ago
Fun and family friendly
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
03 Aug 2026
Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our gratitude for choosing you and your family as your accommodation and for taking the time to give us a perfect rating. We are delighted to hear that you enjoyed your stay and the family-friendly atmosphere. Creating a comfortable and welcoming environment while providing the best service to all our guests is our commitment. Your compliments motivate our entire team to continue striving to provide memorable stays. Thank you again for your trust. We hope to welcome you and your family back to Mercure Pangkalan Bun in the future for another impressive experience. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun Hotel
Translated by Google Icon
See original
A***a
icon-Business
Business
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The place is very comfortable and the service is okay
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Jul 2026
Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our gratitude for choosing us as your accommodation and for taking the time to share your experience through this review. We are delighted to know that you were comfortable during your stay and satisfied with our services. Guest satisfaction is our top priority, and such kind words motivate our entire team to continue striving to provide the best possible service. Thank you again for your trust in Mercure Pangkalan Bun. We hope to welcome you back for your next stay for an even more memorable experience. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun
Translated by Google Icon
See original
Profile Picture
Maria A. F.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
The best hotel, good service, clean rooms, makes you feel at home staying at the Mercure Hotel 🥰
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
10 Jul 2026
Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our gratitude for taking the time to share your experience staying at Mercure Pangkalan Bun. We are delighted to hear that you enjoyed your stay and were satisfied with our services. We are pleased to hear that the cleanliness of your room and the comfort of the hotel made you feel at home during your stay. Positive reviews like yours are a great inspiration to all our staff to provide the best service and create memorable experiences for every guest. Thank you again for your trust in Mercure Pangkalan Bun. We hope to welcome you back soon for another memorable, or perhaps even better, stay. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun Hotel
Translated by Google Icon
See original
F***q
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 week(s) ago
The rooms are comfortable, the facilities are very adequate, the staff is very friendly. The breakfast is delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Jul 2026
Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our sincere gratitude for taking the time to give us a perfect rating and share your experience with us. We are deeply appreciative of your trust in Mercure Pangkalan Bun. We are delighted to know that you felt comfortable during your stay, enjoyed our facilities, and felt the warm welcome and service from all our staff. We are especially pleased to know that our breakfast met your expectations and was a memorable part of your visit. At Mercure Pangkalan Bun, we believe that an exceptional guest experience comes from a combination of comfort, sincere service, and consistent product quality. Therefore, your compliments are a very meaningful inspiration to our entire team in continuing to provide the best possible service to all our guests. Thank you again for this positive review. We hope to welcome you back to Mercure Pangkalan Bun in the future and provide you with an even more memorable experience. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun
Translated by Google Icon
See original
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9.7
/10
Reviewed 7 week(s) ago
The check-in process took a very long time because a company group was checking in at the same time. If they had known there would be a group check-in, they should have provided assistance to other guests so they wouldn't be affected. But overall, everything was fine. The staff was also friendly and apologized for the long check-in process.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jun 2026
Dear Valued Guest, Thank you for taking the time to share your experience staying at Mercure Pangkalan Bun. We greatly appreciate your review and feedback. First, we apologize for the lengthy check-in process you experienced upon arrival. We understand this situation may cause inconvenience, especially when check-in occurs simultaneously with the arrival of a large group. Your feedback is invaluable and important to us, particularly regarding the check-in process and our team's commitment to providing each guest with a comfortable and efficient stay. We appreciate your understanding and appreciation of our team's service during your stay. Reviews like this are very meaningful to us, not only as a way to evaluate and continuously improve our services, but also as a motivation for the entire team to provide an even better guest experience in the future. Thank you again for your trust in Mercure Pangkalan Bun. We hope to welcome you back on your next stay and provide an even smoother and more memorable experience from the moment you arrive. Sincerely, Rizky Julian, Shift Manager, Mercure Pangkalan Bun
Translated by Google Icon
See original
A***s
icon-origin-TRAVELOKA
10.0
/10
Reviewed 8 week(s) ago
It's quite good and nice and the service is friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
09 Jun 2026
Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun Hotel. Thank you for taking the time to share your experience and giving us such an excellent rating for your stay. We are delighted to hear that you were satisfied with the quality of our facilities and the friendly service from our team. Positive feedback like yours is a great inspiration for our entire team to provide the best service and create memorable stay experiences for all our guests. At Mercure Pangkalan Bun Hotel, we believe that attention to detail and sincere service are essential in providing a comfortable stay for our guests. Therefore, we greatly appreciate your compliments. Thank you for trusting Mercure Pangkalan Bun Hotel. We hope to welcome you back again on your next stay and provide you with an even more impressive experience. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun Hotel
Translated by Google Icon
See original
H***h
icon-origin-TRAVELOKA
9.7
/10
Reviewed 10 week(s) ago
The hotel staff are all very friendly.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 May 2026
Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun Hotel. Thank you for taking the time to write a review and rate your stay with us. We are delighted to know that the friendly service from all our hotel staff contributed to a positive impression of your stay. We will share this compliment with our entire team to inspire them to continue providing friendly, warm, and professional service to all our guests. Thank you for your trust in Mercure Pangkalan Bun. We hope to welcome you back again on your next stay for another memorable experience. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun
Translated by Google Icon
See original
Profile Picture
Rini S. G.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 15 week(s) ago
Everything is good 👍. Cleanliness, comfort, beauty, everything is top notch.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
28 Apr 2026
Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun Hotel. Thank you for your excellent review and perfect rating. We are delighted to hear that you enjoyed your stay throughout your trip, from the cleanliness and comfort to the beauty of our hotel. Such positive feedback is a great inspiration for our entire team to continuously maintain and improve the quality of our service. We appreciate your trust and hope to welcome you back for your next stay, aiming for an equally or even better experience. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun Hotel
Translated by Google Icon
See original
R***o
icon-origin-TRAVELOKA
8.7
/10
Reviewed 17 week(s) ago
Friendly staff, comfortable place, delicious food.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Apr 2026
Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our gratitude for taking the time to share your stay with us. We appreciate your review and are delighted to hear that you enjoyed your stay at our hotel. We are pleased to know that our team's friendly service created a positive impression during your visit. Sincere and attentive service is our commitment to every guest. Furthermore, we are proud that you felt comfortable during your stay and enjoyed the food we served. Your positive review is a significant inspiration to our entire team in maintaining the quality of service and continuing to provide the best possible experience for all guests. We will share this gratitude with our entire team to show our appreciation for their dedication. Thank you again for your trust in Mercure Pangkalan Bun. We hope to welcome you back in the future for an even more memorable stay. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun
Translated by Google Icon
See original
Abriyanto
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The staff are very friendly, and the cleanliness is also extraordinary.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
31 Mar 2026
Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our deepest gratitude for your excellent review and rating. We are delighted that you were impressed with the friendly service of all our staff and the cleanliness of the hotel. This is a great inspiration for our team to continue providing the best service to all our guests. We hope to welcome you back on your next visit to Mercure Pangkalan Bun. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun
Translated by Google Icon
See original
Profile Picture
Taupan A. P.
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 19 week(s) ago
The best hotel recommendations in Pangkalan Bun right now!!
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Mercure Pangkalan Bun would like to express our deepest gratitude for your excellent rating and outstanding review. We are extremely proud and delighted that you have recommended Mercure Pangkalan Bun as the best hotel in Pangkalan Bun today. This is a great inspiration to our entire team to continue striving to provide the best service and experience for all our guests. Thank you for your trust, and we look forward to welcoming you back again in the future. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun
Translated by Google Icon
See original
Profile Picture
Wahyudiman A. M.
icon-origin-TRAVELOKA
8.5
/10
Reviewed 20 week(s) ago
The hotel is comfortable, clean, the staff are friendly, and the food choices are varied and delicious.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our sincere gratitude for your review and rating. We are delighted to hear that you felt comfortable during your stay and appreciated the cleanliness of the hotel, the friendliness of our staff, and the variety of food we served. Your compliments motivate us to maintain the quality of our service and provide the best possible experience for all our guests. We hope to welcome you back to Mercure Pangkalan Bun again in the near future. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun
Translated by Google Icon
See original
Profile Picture
Mawar Y.
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Good rooms, good food, friendly service.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
20 Mar 2026
Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our deepest gratitude for your positive rating and review. We are delighted to hear that you enjoyed the comfortable rooms, delicious food, and friendly service from our team. Your compliments motivate us to continue providing the best possible experience for all our guests. We hope to welcome you back to Mercure Pangkalan Bun again in the near future. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun
Translated by Google Icon
See original
a***i
icon-Transit
Transit
icon-origin-TRAVELOKA
10.0
/10
Reviewed 20 week(s) ago
Clean, strategic location, comfortable, with a varied and delicious menu. Thanks, Mercure, see you later.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 Mar 2026
Dear Valued Guest, Mercure Pangkalan Bun Hotel extends its deepest respects and gratitude for your excellent review and rating. We are delighted to hear that you were satisfied with the hotel's cleanliness, excellent location, comfortable stay, and the diverse menu we offer. Your compliments mean a great deal to us and motivate us to continue providing the best service to all our guests. We appreciate your trust and hope to welcome you back to Mercure Pangkalan Bun Hotel again soon! Sincerely, Rizky Julian, Shift Manager, Mercure Pangkalan Bun Hotel
Translated by Google Icon
See original
Profile Picture
Iis L.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
Friendly staff, clean hotel, central location, the best.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
20 Mar 2026
Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our deepest gratitude for your excellent rating and review. We are delighted to hear that you were impressed with the cleanliness of the hotel, its prime central location, and the friendliness of our staff. Your compliments motivate our entire team to continue providing the best possible service to all our guests. We hope to welcome you back to Mercure Pangkalan Bun Hotel again in the near future. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun Hotel
Translated by Google Icon
See original
n***e
icon-origin-TRAVELOKA
9.7
/10
Reviewed 21 week(s) ago
The hotel is clean, only 2 years old.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Mar 2026
Dear Mr./Ms. n*e*, Greetings from Mercure Pangkalan Bun Hotel. Thank you for taking the time to review and give us an excellent rating. We are delighted to hear that you were satisfied with the cleanliness of our hotel, especially considering that our hotel is relatively new. Your compliments motivate our entire team to strive to maintain the highest standards of cleanliness, comfort, and service for all our guests. We hope to welcome you back in the future for an even more memorable stay. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun Hotel
Translated by Google Icon
See original
Achmad M.
icon-Medical
Medical
icon-origin-TRAVELOKA
10.0
/10
Reviewed 22 week(s) ago
Very satisfied staying here, the family felt at home, the kids didn't even want to go home, and kept asking to stay here every time they went to the city, thank you Mercure & Traveloka
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
05 Mar 2026
Dear Valued Guest, Thank you so much for your positive review and for choosing Mercure Pangkalan Bun as your family's accommodation. We are delighted to hear that your stay was enjoyable, your family felt comfortable, and even the children wanted to return with us again. Your feedback is very meaningful to our entire team, who remain committed to providing the best service to all our guests. We appreciate your trust in booking through Traveloka. We sincerely hope to welcome you and your family again on your next visit to Pangkalan Bun and wish you an even more memorable and enjoyable experience. Sincerely, The Management Team, Mercure Pangkalan Bun
Translated by Google Icon
See original
F***l
icon-origin-TRAVELOKA
10.0
/10
Reviewed 25 week(s) ago
Overall perfect.. Highly recommended for a stay at Mercure Hotel… Want to go back again and again to this hotel…
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
27 Feb 2026
Dear Valued Guest, Mercure Pangkalan Bun Hotel would like to express our sincere gratitude for your perfect 10.0 rating and positive review regarding your stay on February 8-9, 2026. We are delighted to hear that your overall experience was perfect and memorable. Your feedback about your stay at our hotel is a great encouragement to our team. Your comments expressing your desire to return are a major driving force for us to continue maintaining the quality of our service, the comfort of our rooms, and providing a memorable stay. We hope to welcome you back to Mercure Pangkalan Bun in the near future. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10.0
/10
Reviewed 26 week(s) ago
I like the location and the hotel room, also the food and service.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Feb 2026
Dear Valued Guest, Warm greetings from Mercure Pangkalan Bun Hotel. Thank you for taking the time to share your experience with us and for your excellent rating. We are delighted to hear that you enjoyed the hotel's location, the comfort of the rooms, the food options, and the service from our team. Your positive feedback encourages our entire team to strive to provide the best possible experience for all guests. We hope to welcome you back on your next visit to Pangkalan Bun. Sincerely, Rizky Julian, Duty Manager, Mercure Pangkalan Bun Hotel
Translated by Google Icon
See original
Number of reviews per page
20
40