Rooms should be cleaner

We had a great stay overall and really enjoyed our time. However, there were a couple of details that disappointed us. For a hotel that promotes itself with its beautiful pool — one of the main reasons to visit — it was surprising that the room didn’t even have a drying rack to hang and dry swimsuits. In addition, there was no refrigerator in the room, which felt unusual and inconvenient, especially for a 5-star hotel.

Stayed two night and during my stay they couldn't fix the leaking faucet. Cleaning service was not thorough. For short business stay it could work, but price/value is not there.

A really great place near the city and has the best fitness centre

Good for value

The air conditioner was broken for a whole night

Good

Super

I had sort of disappointing stay at this hotel. The toilet in my executive room did not close properly as the handle was broken, which was quite inconvenient. The sink was leaking, adding to the discomfort. There was no mini bar available. Additionally, the elevators were quite slow. Overall, the facilities and maintenance need serious improvement

Terrible customer service. rooms smell bad, even it says non smoking. Staff is rude and unprofessional. Will never stay here again, recommend to avoid this place

Great service

This was our first time in Tbilisi and stayed at Pullman for a week. We arrive early and were met by Salome's smiling face. She allowed us to check in early, and we were surprised to find an afternoon tea and a complimentary bottle of wine waiting for us in our room. The hotel is 15 to 20-min. taxi from Old Tbilisi, but using the Bolt app made securing rides easy. The hotel has everything you could possibly ask for -- a rooftop bar, finely decorated rooms, a massive breakfast buffet, a world-class gym, etc. The staff is incredible! They prepared box breakfasts for us when we had an early morning tour, graciously a large bill into smaller bills, answered our questions, and made check-in and check-out so easy. Carrefour is right down the street and we fell in love with Kinkali Factory restaurant a block away. If my travels take me back to Tbilisi, I will definitely stay at Pullman Axis.

Great hotel in a great location

Excellent hotel

Great hotel, exceptionally quality breakfast, impressive city view, good stuff, pleasant city location.

Excellent rental

Great

Great amenities, kind staff and excellent breakfast

It was a great experience for us at Pullman Hotel and I definitely recommend it to all my family and friends

My room was perfect!