Horrible communication- Arrived after 10am to drop bags because they told us we could leave our bags for a while before checking in. Only to arrive to no reception staff. Calling both numbers with no answer. Messages stating staff will arrive shortly so we waited but ended up being over an hour wait. Staff finally answered and we dropped our bags of but shortly after they had told us they’d lost them and sent messages telling us it was our responsibility for leaving our bags despite them saying we could. They found our bags not too long after. they changed the timing that we would get check in instructions from 3 hours before checking in time to “just before check in time” . Wasted so much of our time!!! horrible amenities- shower head broken and held with zip tie. Drain didn’t work so flooded. Yellow staining on the shower walls. Broken mirror. Mouldy window seal. Window seal also crack and falling apart above our head as we slept. Wall paper peeling of all around. Super dirty hall ways carpet stained with brown blotches everywhere.

Location is okay… until we came back at 11:30 one night and had to keep walking around the block until the people banging on the door of the building left because we didn’t want to give them the code. Only saw staff once and wasn’t there any other time we were there. Bathroom not clean and bedding stained. Very small and HOT room. Did have to keep all 3 fans on which were in our room at ALL TIMES and our personal fans and still sweating so much. Thin thin walls meant lots of noise and big cracks around door which lets the flickering hall light in and kept us up.

The WiFi worked one of the four nights I was there. There is mold in the bathroom which was reported. There is no one on property so on night one , when we realized there was no toilet paper, we had to wait until 10am the next day to receive toilet paper since it was never any to begin with. TV did not work AT ALL. despite there being an air conditioning vent, it does not work or have a remote to utilize it. Sheets were dirty. not at all what was expected and def do not recommend.

Not the best stay finally got to understand the access but needed the app for that. Corridors in a poor state room VERY basic No TV remote or way of changing channels but for one night it could have been worse.

Great location for tube and a good price. Stayed there many times.Was able to check in early, though access instructions weren’t available as early as usual. Didn't try tv this time as it was in a position difficult to watch and have had issues accessing normal tv stations previously. Room was nice and clean with hair dryer and coffee available. Bathroom was clean though shower could have been hotter

terrible experience, no air con, the water tap was broken. i will never go back again

The decor was very tired and shabby. Had to call the customer service line twice to be able to get into the hotel and again to get into my room. There was no hair dryer in the room.

A terrible stay at this hotel for my first visit to London. First off, the checkin process was not smooth- received an email saying I could check in online but the stayz app did not recognize my reservation number. Showed up at hotel around 1430 and the door was locked . Had to communicate via whatsapp which was painful . Finally received a door code 20 minutes later. Upon room arrival, no working AC , no working WIFI, no working TV, smoke smelling room. After flying 13 hours, I could not even take a shower because the shower head bar broke off and the water temperature was scalding hot! Numerous unanswered messages regarding complete lack of amenities and the inability to take a shower. No one was working at front desk to help. And to end my night, the building fire alarm went off for about 10 minutes and I received a whatsapp message with a video showing me how to turn off a fire alarm! My reservation was prepaid for 3 nights but I left after the first night. I complained to the hotel about their lack of amenities via whatsapp since there was no one at the front desk again when I left in the morning . I received a " Sorry for your experience email but your reservation is non refundable" email.There are plenty of other hotels in that area- it's worth the extra few bucks it may cost. Leaving after the first night was the best decision I made.

No hooks to hang clothes. Peeling wallpaper. Loud traffic all night. A company that can’t even be bothered to bang a book into a wall for clothes is just taking money off people. Staff was nice and friendly though - hope he gets a job in a better place

Happy with the stay, in a convenient location close to the station, as I stayover for work, it is a great place for stopping in for a nights rest. Would stay again.

Very nice spacious room. I still can’t figure out the optimised AC settings but maybe next time. I slept so well, I would have appreciated a slightly more flexible attitude upon checkout. I was ushered out bang on checkout time without any flexibility. Just worth being aware in case you’re as tired as I was when I checked in.

This hotel is ok for the price and location, I know it has been recently taken over and I think the rooms woul benefit from having working TVs, more hooks or storage, milk and bath towels, not hand towels. I was hoping that this would become a regular place to stay for work but after last night, I would not stay there again. The manager came to my room at 10:45pm to ask if the previous occupant of the room had left anything in the room ( they had been moved to a new room). Over the course of the night, it became clear why this had happened. The couple in room 5 were arguing all night and going in an out of their room slamming firedoors every single time. This went on until 6:45am, by which time I had to leave for work. There are no staff onsite over night but I did reach out directly to the area manager and booking agent but have received no response, acknowledgment or apology. I saw a member of staff as I was leaving who said oh yes the lady in room 5 is a nightmare. As this was known, I find it completley unacceptable that they thought it was ok to put someone else in the room

Poor services

Amenities, its a shame, the place is ok for a 1 or 2 nights of just sleep but could do with a good clean.

On arrival our TV in the roomwas not working, we went down to the Man sitting at reception and reported it, we were told someone would come and sort it. We went out for the evening, on our return home we were very disappointed that this had not been fixed. Nobody was around at this point.

Very poor experience had to leave early

Shops and tube very near which was great. TV was not working and air con didnt work either. Would bring an extra pillow as the flat thing provided was no good and had to sleep with all my clothes under it. It was noisy from street and other guests walking arounf however ear plug worksd fund for this and to be expected in entral london. Overall was fine for the price but defo could have done with a working TV and a pillow that you could sleep on.

We stayed at Wembar Hotel from November 18th to 21st. The room was small and okay, but unfortunately, it was not cleaned during our stay. The air conditioning was not working, and when I asked about it, they said it was broken. After mentioning that we felt cold at night, they provided a small heater, which worked well, and given the size of the room, it was sufficient. The location is quite far from downtown London, and the hotel has no additional facilities. Overall, the stay was acceptable for a short visit,

Arrived at midday and wanted to leave a small case there until I could check in later. Could not enter the hotel and was standing outside with three other ladies wishing to do the same thing. I was told that I would be given a code to enter the hotel at 3pm. I received the code at 7.20pm and by that time I was so disgusted with the lack of help I booked another hotel. I never went into the hotel and would tell anyone else to avoid it like the plague.

This hotel is very well situated for Earls Court. The room was clean and compact. We asked for extra pillows which were given without fuss. Only downside was the hotel is unmanned so it was a bit of a pain getting in.