Overall Ratings & Reviews James River Inn & Suites

Love the court yard

The shower in the bathroom didn’t drain properly.

Sheets were nasty and room was dirty. Didn’t look like pictures

This place is horrible. Stay away at all cost. You have people who live there hanging out harassing you wanting to do drugs and hook up hanging outside all hours of the night. The staff doesn’t care about anything. First room they gave us was filthy. Black mold covered the shower curtain. Went back to front desk said something. They got an attitude but gave us another room. This room was just as bad. Filthy. Dirty sheets dirty towels. Mold in the bathroom. We ended up cutting our losses and leaving not staying there. We didn’t feel safe due to the harassment of the guys who lived there and it was just too dirty.

the staff was half dressed and barefoot and looked like he came from his bedroom with dishevled hair and half asleep. ( we did check in very late at almost 2am as we were traveling.) The room had a roach, the furniture was broken, both beds had an unpleasant odor, and the only lock (in this unsafe neighborhood) on the door was the electric key card lock. Never again!

Roach infestation Unfriendly/unavailable staff Unsafe conditions (chain lock broken and hole in door) No ashtray for smoking room and no cups Parking lot on opposite side of actual room no way to watch my car

Couldve been cleaner, definitely needs an upgrade beds werent the most comfortable

It was absolutely and honestly nothing like the images that they display up here. Upon opening the door. Noticed the comforter were heavily stained. When i pulled the comforter off. It had a very huge burn hole on it. About the size of 4 irons. Then immediately Noticed the very dirty, dingy like pillows. The refrigerator and stand will fall or collapse soon. The chair in the room was filthy. Burn holes and all. Shower hadn't been cleaned. Toilet seat hadn't been cleaned. Had urine all over it. Upon trying to wash my hands. The handle on the faucet fell off once i touched it. I didn't even bother asking for a refund or anything. Because i felt like they gave me this room on purpose. I will be reaching out to the BBB. And supply them with the videos that I took of the room. Oh, and the smell of the room was very moving.

They don't provide hair dryer, the kitchen is nice and remodeled but the hotel does not not provide neither a coffee machine or toaster. The hotel have an ice machine in the alley but they disconnect it some nights. No extra blankets or pillows. Bathroom towels were very thin and cheap. If you like to have a cheap hotel, this is for you. For me I should have expected much more for what I paid for. I requested and was provided a non smoking room however one night the room above ours was occupied and I don't know how but we feel someone was in our room smoking, I waked very congested due to the cigarette smoke in our room. The parking lot was full of junkies at night, every night leaving trash everywhere, definitively don't recommend and will never comeback. For $ 10.00 more a night you can get a lot nicer and better hotels nearby.

It was my Birthday weekend and I booked a deluxe king room with the kitchenette but ended up with a deluxe king room without the kitchenette. Not only that our room was all the way at the end in a corner where I didn’t feel comfortable. When I went to the front desk to ask about my reservation he told me I booked for a deluxe king without the kitchenette, ok cool but when I asked to change rooms because I didn’t feel comfortable at the end of the walkway he told me they were all booked up and if I have any problems just let him know. Mind you they had more than 8 vacant rooms with the kitchenette on the bottom floor where we were staying and I’m pretty sure more on the 2nd floor. Even without the kitchenette I would have rather had another room but lesson learnt, my first and last time staying at this hotel. I did make the best of my birthday which was Saturday, April 5 and enjoyed myself at the beach while I was down there.

The James river hotel formally the King James is almost historical in Newport News. The hotel has been through VERY ROUGH times of people it's time in business. Overall it has truly stood the TEST OF TIME. The age of the rooms would be a five on my scale. However other than that I will stay again as I have done for over 40 years. God bless

Worst hotel I have ever stayed at it was 12° outside. They had no heat. He would not give us heaters or more blankets and could not get a refund.

Room was ice cold. No blankets on the bed only a very thin bedspread. We thought maybe housekeeping had missed it but when we called down to the front desk attendant said they didn’t have any.

NEVER AGAIN THEY HAD BED BUGS

Minor problem was a loose sink faucet handle. Only 2 thin bath towels and washcloths - no hand towels, bath mat or shampoo. Parking spaces are a little narrow. Otherwise no complaints.

It was okay for a short period

The entire experience was unpleasant. Check in was difficult with the "receptionist" not being able to find the reservation and not communicating, at all, what was going on. Literally just bustling about w/o saying a word. Some other employee/owner breezed in behind their security barrier desk ,chatted a bit, glanced my way, all w/o a word. Gave serious creep vibes. Door to room was "flimsy". Floor in room was dirty. Bathroom had hair and a few dead bugs in various places, including a "hairball" smashed on the back of the door. Luckily I bought one of those extra door locks because around 1:30 am someone tried to enter the room. I didn't stay the 2nd night I had booked

Place was overall great!

Xxx

Es un buen lugar para ir a dormir. Tiene una pequeña cocina pero no utensilios. Olía a humedad. Pero en términos generales, es un lugar accesible y cómodo.