I paid hotels.com for my stay at the star inn ,but on arrival at the star inn, I was charged again , as payment had not been made, but when l checked my bank details I have been charged once by hotels.com £143.74 and again by the star inn. £124.88. To whom do I turn to resolve this issue?

Friendly staff, spacious clean room. Excellent breakfast and dinner.

Clean spacious room with comfy beds and everything we needed for an overnight stay . Very friendly and helpful staff and great breakfast, would definitely recommend

O. K but not exceptional. Had a chipped saucer under my teacup. I would not have thought it difficult to find an jnchippef saucer since I was alone at breakfast!

Great staff, lovely food.

Everything was perfect with no exceptions

The room was very clean & comfortable. Although the bathroom was very tired. The shower screen didn't seal to the bath properly, as the seal was damaged. The shower was very poor, I have stayed in run down army barracks that have better showers than that. However, the staff were fantastic, really friendly, they were always there if we needed anything. We ate in the bar both nights & it was excellent!! The food was of a high standard, the service was also of a high standard. The bar was well stocked with a great range of drinks available for all tastes. If it wasn't for the bathroom, I would have awarded it 5 stars. Thank you for a great couple of day's

Lovely great meal and breakfast pib and staff excellent room average

Bit of a cheap and cheerful go-to place when seeing friends in and around Lingfield. Rooms and decor are a bit tired these days but comfortable nonetheless. Good pub grub and ambience and walkable to alternative Indian and Thai restaurants in the village. Annoying bright green fire exit lights in the room I stayed in so bring your blackout mask!

The staff were very helpful and attentive. The room was a little dated but it was very clean. The beds were comfortable ant the pillows were good. In the bar, the food was good.

Great pub in a great location homely & welcoming x

Good value pleasant stay with friendly staff and great food. Room large and well furnished but windows old and couldn't some.

The parking was easy. You just register it in the bar when you check in. It was a simple room. Stairs up to the rooms. We stayed here to go to the airport.

The room was great, decent size, very clean etc, but the fire exit sign lit the whole room all night and there was just constant noise from within the hotel and outside, and for this reason, I would not stay again, even though the room and pub was amazing!

The exterior room was a bit basic with no wardrobe/hanging space , and bathroom area was also tiny. So for room only it was a bit pricey

The Star inn pub and restaurant was great for food choice ambiance etc The rooms are in need of refurbishment Our room had chairs which were ripped Bed uncomfortable Bathroom in dire need of upgrade Bath marked , shower screen dirty and blind black possibly mould from Condensation

Nice modern rooms in new extension

Outside room was quiet as was away from main pub. But the green beam of light over the door (from the fire detection system? ) lit the room up and made it hard to sleep. Also I'd not given consideration to aeroplanes going overhead all night.

A very nice place to stay. This is not a tourist destination but the nearby area is very nice and worth a walk. There is a very nice pub at the hotel and we eat well. The room was very nice and clean.

The staff went out of their way to make our stay most agreeable. Kachia sorted out our arrival request and the rest of the staff were most attentive, helpful and friendly. We would definitely stay at the Star again!