From arrival to departure the staff were very welcoming, friendly and always happy to help. Car park was very well signposted, with a shirt walk to the reception and then on to the hotel itself. 3 lifts so ever had to wait too long, I found the addition of a watering hole very useful, especially if you wanted a snack or a drink through the evening. The room itself was very clean with great amenities and good mood lighting. The view over the park was fantastic, Gibbons, Maned Wolf, Bush Dogs and other animals could be seen from the windows. The view as the sun set was amazing! Fresh tea and coffee every day along with lovely little treat of Jammie Dodgers. We had breakfast in the Bistro and pleasantly surprised that everything was gluten free, or had GF options as standard. Service, atmosphere and the food was fantastic. We had such a wonderful stay, just trying to figure out when we can come back we loved it so much :) thanks for a great stay.

Definitely coming back to stay at the Hex again! Loved it! Stayed 5 nights over my sons 2nd anniversary and it was so calm and I had no issues at all. Would definitely recommend

We stayed in one of the family rooms overlooking the park. The rooms were comfy, clean and well maintained. The staff were all very friendly. Our room looked onto the park, with views of the animals which the kids were delighted about. We had breakfast included. There was plenty of choice, albeit the quality of the food wasn't the best. That said, there was lots of space, and helpful staff. The hotel was perfectly situated for us. Overall a great stay.

We had a great stay overall. We were pleasantly surprised to be upgraded from a twin room to a family room, which gave us plenty of extra space and was much appreciated. Check-in was quick and easy, and the staff were friendly and efficient. The room was modern, tidy, and comfortable, with everything we needed for our stay. The only small criticism is that the room could have been a little cleaner, as there were a few cobwebs around the windows. It wasn't a major issue and didn't affect our stay, but it's something that could easily be improved. Overall, we had a positive experience and would happily stay here again.

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I think the 4 pm checking in time needs looking at as the park closes at 6 u don't have enough time to go round so basically u lose a day I stayed for 2 nights and paid over £500 and only got one day there I think that's way to much money for basically a day trip with

Overall good experience. I will definitely come back. Thanks

It was a modern bright room and kept very clean, the breakfast was busy and very good, friendly service....

Nice clean quiet room with balcony, staff very friendly, fantastic breakfast as always

Lovely place to stay - fantastic 😊

Always clean quiet rooms, with good A/C & a great breakfast

We received a warm welcome at the check-in and the girls were very patient and helpful with information. We had one of the cheapest rooms which was spotless and spacious, and good facilities in the room and en-suite, and the bed was very comfortable!

Suite 220. Lovely clean rooms: sitting room, bedroom and bathroom. TV in both Sitting Room and Bedroom. Lovely to have air-conditioning and an additional fan. Could do with summer duvets, as it was very warm in the bed. Lovely view of the Wildlife Park, lovely to see the Bush Dogs moving around their enclosure.

Lovely hotel, nice view of the monkeys and tapirs

Great hotel, friendly staff, rooms clean & good A/C and breakfast first class

A modern fresh and clean hotel. Very quiet, really comfy beds, large television and a great assortment of tea and coffee options in the room Including tea bags, coffee bags, fruit tea and hot chocolate and biscuits. My one improvement would be to have the same extensive range of drinks at breakfast instead of just normal tea and various coffee options

Lovely hotel, modern rooms, great A/C Booked a park view. Could see two enclosures from the room which was great. Ate in the bistro, average food. Breakfast was average too. If you stay at the hotel you can get discounted zoo entry tickets. Zoo was fab!

The hotel was modern looked after and clean. Evolution restaurant was excellent & the food and experience was great. Would definitely stay again.

Nice In The Heat With The Aircon On

Great place to stay. Helpful staff and good amenities.