Hotel Santika Batam

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Overall Ratings & Reviews Hotel Santika Batam

Traveloka (916)
Other sources (11)
9.1
Exceptional
From 916 reviews
Provided by travelers on
Cleanliness

9.2

Room Comfort

9.1

Meal

8.9

Location

9.2

Service and Facilites

9.1

People often mention about Hotel Santika Batam
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Bedroom (78)
Distance to City Center (75)
Staff Friendliness (75)
Ambiance (74)
Bathroom (71)
Hotel Area (70)
Accessibility (64)
Taste (63)
Room Space (62)
Variety (58)
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Traveler Reviews Hotel Santika Batam

Number of reviews per page
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40
Customer reviews
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ndr
icon-Leisure
Leisure
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9.7
/10
Reviewed 2 day(s) ago
So far, everything is ok. The staff is friendly. Feels like home.
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Accommodation's Reply
14 Jan 2026
Dear Valued Guest, Santika Batam Hotel extends its warmest greetings. We sincerely thank you for your positive review and for choosing to stay at our hotel. We are delighted to hear that you had a positive experience. We look forward to welcoming you again on your next visit for an even more memorable holiday! Sincerely, The Management Team, Santika Batam Hotel
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Verified Traveler
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Staycation
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10.0
/10
Reviewed 2 day(s) ago
A great place to stay with your family. It's conveniently located in Batam Center, and most importantly, the food is delicious and there's a wide selection.
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Accommodation's Reply
14 Jan 2026
Dear Valued Guest, Warm greetings from Santika Batam Hotel. Thank you so much for your positive review! We are delighted to hear that you and your family enjoyed your stay at our hotel, and we are especially pleased to hear that you appreciated our excellent location in the heart of Batam, making your travels more convenient. We have shared your compliments on the deliciousness and variety of our food with our kitchen team, inspiring us to continue striving to provide the best. We look forward to welcoming you and your family back to create more wonderful memories together at Santika Batam Hotel. Sincerely, The Management Team, Santika Batam Hotel
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H***y
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Leisure
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10.0
/10
Reviewed 4 day(s) ago
Got a surprise birthday cake from the hotel staff, it was so exciting
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Accommodation's Reply
14 Jan 2026
Dear Gentlemen/Ladies, Sincerely, Santika Batam Hotel. Wow! How exciting! We are delighted to hear that you received a surprise birthday cake from our team. Happy Birthday to the person celebrating their birthday! We wish you good health and happiness always. Providing small surprises during special moments for our guests is one of the ways we show our sincere care and make your stay at Santika Batam Hotel truly memorable. We are so glad that this surprise added joy to you and your family. We hope to welcome you back to celebrate more memorable moments with us. Sincerely, The Management Team, Santika Batam Hotel
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D***a
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 day(s) ago
My son said if he goes to Batam again, he'll go to Santika again, Ma 😍
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Accommodation's Reply
14 Jan 2026
Dear Valued Guests, From Santika Batam Hotel, we extend our deepest respects. We deeply appreciate your message and thank you for sharing your experience with us. Knowing that your child was happy and that you wish to return is our greatest honor. We strive to create a warm and joyful atmosphere so that all family members, especially children, feel at home. We look forward to welcoming you and your family back on your next visit to Batam. Sincerely, The Management Team, Santika Batam Hotel
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F***I
icon-origin-TRAVELOKA
10.0
/10
Reviewed 5 day(s) ago
clean, nice view facing the sea
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Accommodation's Reply
14 Jan 2026
Dear Valued Guest, Santika Batam Hotel extends its deepest respect and gratitude for your short yet impactful review. We are delighted that you were impressed with the cleanliness of our hotel and enjoyed the beautiful sea view. The ocean view is one of the highlights we offer to all our guests, designed to help you feel relaxed and peaceful during your stay. We hope this experience left a positive impression on you. We look forward to welcoming you back again to experience the tranquil atmosphere and stunning sea views at Santika Batam Hotel. Sincerely, The Management Team, Santika Batam Hotel
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Aulia S.
icon-origin-TRAVELOKA
9.7
/10
Reviewed 5 day(s) ago
I forgot to request a high floor, so I got the 3rd floor, but it was still nice. The rooftop is great for breakfast with a beautiful view, haha. The breakfast menu is quite extensive and delicious. Close to everything, the airport is close, the port is close. Good job, Santika Batam 👍
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Accommodation's Reply
14 Jan 2026
Dear Valued Guest, It is with great pleasure that we at Santika Batam Hotel would like to express our sincere gratitude for your review and compliments! We are delighted to hear that even though you stayed on the 3rd floor, your stay was still enjoyable. We are very glad that you enjoyed our rooftop breakfast with its beautiful views and the diverse breakfast menu we offer. Our location is designed to allow guests quick access to the airport and seaport. Thank you for your recommendation. We hope to welcome you again, and please let us know your preferred floor for your next stay so that we can provide you with even better service. Sincerely, The Management Team, Santika Batam Hotel
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Verified Traveler
icon-Leisure
Leisure
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8.5
/10
Reviewed 6 day(s) ago
Please improve it towards the end of the year by speeding up check-in, so that people don't have to queue and wait too long.
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Accommodation's Reply
14 Jan 2026
Dear Valued Guest, Santika Batam Hotel would like to express our sincere gratitude for your valuable feedback and comments. We apologize for any inconvenience you may have experienced regarding waiting times during check-in. Your comments about the check-in speed, especially during peak seasons such as the end of the year, are very important to our management team. We are committed to continuously evaluating and improving the efficiency of our reception department so that all guests can relax and enjoy our facilities immediately without queuing. Thank you for your assistance in this improvement. We look forward to welcoming you back on your next stay with even faster and more convenient service. Sincerely, The Management Team, Santika Batam Hotel
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herlinda
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Business
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10.0
/10
Reviewed 1 week(s) ago
Love it, everything is ok, good service
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Accommodation's Reply
14 Jan 2026
Dear Valued Guest, Santika Batam Hotel extends its deepest respects and gratitude for your rating and for choosing to stay with us. We are delighted to hear that you had a positive experience. We sincerely hope to welcome you again for an even more memorable stay! Sincerely, The Management Team, Santika Batam Hotel
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H***a
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Staycation
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10.0
/10
Reviewed 1 week(s) ago
The room is not too big but it is quite good, the location is close to everywhere, the restaurant has a really good view and the food is quite varied, there is a children's pool too even though it is not big.
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Accommodation's Reply
14 Jan 2026
Dear Valued Guest, It is with pleasure that we at Santika Batam Hotel would like to express our sincere gratitude for your review and feedback. We are delighted to hear that you found our rooms quite good and appreciated our convenient and easily accessible location. We are also pleased to hear that you enjoyed the view from our restaurant and the variety of food we serve. Regarding the children's pool, we are pleased that it continued to enhance your family's stay, even though it is not very large. Thank you for choosing Santika Batam Hotel. We hope to welcome you and your family back again in the near future. Sincerely, The Management Team, Santika Batam Hotel
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M***i
icon-Business
Business
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8.5
/10
Reviewed 2 week(s) ago
Comfortable, strategic location and the most wow view from the restaurant, cuakepp
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, It is with great pleasure that we at Santika Batam Hotel express our sincere gratitude for your positive review. We are delighted to hear that you enjoyed your stay and appreciated our excellent location. We are particularly proud of your positive impression of the views from our restaurant. Indeed, the city and sea views from our upper floors are one of the main highlights we offer to enhance every guest's dining experience. We hope to welcome you back to experience the "cuakep" atmosphere again on your next visit. Sincerely, The Management Team, Santika Batam Hotel
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W***u
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Staycation
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8.3
/10
Reviewed 2 week(s) ago
The service for breakfast was really bad, there was a waiting list twice.
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Accommodation's Reply
14 Jan 2026
Dear Valued Guests, Santika Batam Hotel would like to inform you that we sincerely apologize for the unpleasant experience you had with our breakfast service. We deeply regret that you had to wait in line twice. This situation is a matter of concern to our management. We will immediately follow up with the relevant teams to assess the flow and capacity of guests in the dining area, especially during peak hours, to prevent such incidents from happening again. We are committed to providing more efficient service for the comfort of all our guests. Thank you for taking the time to provide us with valuable feedback. We hope to have the opportunity to welcome you again and provide better service in the future. Sincerely, The Management Team, Santika Batam Hotel
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D***y
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
Quite comfortable, strategic location.
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Accommodation's Reply
05 Jan 2026
Thank you for your review of Santika Batam Hotel. Sincerely, The Management of Santika Batam Hotel.
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Abdulalim Z.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.8
/10
Reviewed 2 week(s) ago
The hotel is the right choice in terms of location, cleanliness, courteous staff, and a good view from L11.
1 people find it helpful
Accommodation's Reply
05 Jan 2026
Thank you for your review of Santika Batam Hotel. Sincerely, The Management of Santika Batam Hotel.
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F***L
icon-Business
Business
icon-origin-TRAVELOKA
9.1
/10
Reviewed 2 week(s) ago
clean rooms and strategic location
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Accommodation's Reply
14 Jan 2026
Dear Valued Guest, Santika Batam Hotel extends its deepest respects and gratitude for your rating and for choosing to stay with us. We are delighted to hear that you had a positive experience. We sincerely hope to welcome you again for an even more memorable stay! Sincerely, The Management Team, Santika Batam Hotel
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R***i
icon-Staycation
Staycation
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8.5
/10
Reviewed 2 week(s) ago
friendly staff and cool restaurant views, delicious and varied food
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Accommodation's Reply
05 Jan 2026
Dear Valued Guest, It is with great pleasure that Santika Batam Hotel extends its heartfelt gratitude for your review and compliments. We are delighted to hear that the friendliness of our staff and the delicious and diverse menu provided you with a memorable experience. The views from our restaurant are truly designed to create a special ambiance while dining, and we are glad you enjoyed them. This positive feedback will motivate our entire team to consistently strive for the best possible service. We look forward to welcoming you again in the future. Sincerely, The Management Team, Santika Batam Hotel
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A***n
icon-origin-TRAVELOKA
10.0
/10
Reviewed 3 week(s) ago
A very nice place to stay. The accommodation is clean and well-maintained, close to the mall, and surrounded by great sightseeing spots.
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Accommodation's Reply
05 Jan 2026
Dear Guest, Warmest greetings from Hotel Santika Batam. Thank you so much for your kind words and for choosing to stay with us. We are thrilled to hear that you found our accommodation clean and well-maintained. It is great to know that our strategic location near the mall and surrounded by wonderful sightseeing spots added value to your visit. We take great pride in our central location, which makes it easy for our guests to explore the best that Batam Center has to offer. We look forward to welcoming you back for another pleasant stay in the future. Best regards, Management Hotel Santika Batam
Y***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8.5
/10
Reviewed 4 week(s) ago
Comfortable, nice, clean, delicious breakfast
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Accommodation's Reply
23 Dec 2025
Dear Valued Guest, Thank you very much for your review! We are delighted to hear that you felt comfortable and satisfied with the cleanliness and facilities at Santika Batam Hotel. We are also glad to hear that you enjoyed our breakfast. As an Indonesian home-themed hotel, we strive to serve authentic Indonesian cuisine and delight every guest with its flavors. We hope to welcome you and your family back again for another memorable stay. Sincerely, The Management Team, Santika Batam Hotel
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Y***a
icon-Business
Business
icon-origin-TRAVELOKA
10.0
/10
Reviewed 4 week(s) ago
the staff was very friendly, love so much
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Accommodation's Reply
05 Jan 2026
Dear Guest, Thank you for your review of Santika Batam Hotel. Sincerely, The Management of Santika Batam Hotel.
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Y***n
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Friendly staff, clean facilities, accommodated all my requests
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Accommodation's Reply
16 Dec 2025
Dear Our Valued Guest, Thank you so much for your wonderful review! We are delighted to hear that you had an exceptional stay with us, and that our staff made a positive impression on you with their friendliness. We are especially pleased that you found our facilities clean and that our team was able to accommodate all your requests. We truly appreciate your kind words and your support. Your satisfaction means a lot to us, and we can't wait to welcome you again in the future for another fantastic stay! Best regards, Hotel Santika Batam Management
s***f
icon-origin-TRAVELOKA
8.5
/10
Reviewed 5 week(s) ago
Good, good restaurant view, clean room
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Accommodation's Reply
16 Dec 2025
Dear Valued Guest, Thank you for your positive review. We are delighted to hear that your stay was pleasant, and we were particularly impressed with the beautiful view from the restaurant and the cleanliness of the rooms. Cleanliness and beautiful views are our top priorities in providing you with a memorable stay. We appreciate your trust in choosing Santika Batam Hotel for your stay. We will continue to strive to provide the best service and hope to welcome you back again in the future. Sincerely, The Management Team, Santika Batam Hotel
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Number of reviews per page
20
40