Overall Ratings & Reviews U-GO Edificio Murano Elite, Bocagrande

The apartment was amazing! Spectacular views!

This property is equipped with your daily needs as if you were at home away from home. Easy check in and check out. Also there’s security 24/7 and it’s a very safe area. This property is very centric so everything is nearby and you can walk around to explore your surroundings. The apartment itself is super spacious and luxurious.

5/5 beside when the water kept getting cut off other then that very friendly

This property was not like it showed on Expedia. It doesn’t reflect Expedia’s values. The pool was closed and we were not notified. It was closed due to construction. The apt doesn’t provide staples. Two tiny bottle of water and some coffee is all there was. No salt, pepper, oil. It is close to a supermarket so that helped. The place is secure but it is hot everywhere. You need to keep the ac off if you are out. We had a cockroach infestation that made us have to leave after our first night and they did not want to refund our money. We had to leave in the middle of the night and pay for a hotel somewhere else. We paid lodging 2x on this trip. When I say there were a lot of cockroaches, I mean a lot, we found 17 within the hour and it was gross. They did not respond to us after multiple messages and calls until the next morning when we had already found somewhere else to stay and then they acted like it hadn’t happened ever, I checked google reviews after and it was a common issue. So go somewhere cleaner and more transparent.

Excelente lugar limpio seguro y personal muy amable

good

I rented this apartment on Hotels.com for 4-days, 3-nights for 4 people. When I arrived the personnel first claimed that they did not have any reservations for me (shake-down starts). I showed documentation that I have reservations for 4-days, 3-nights, 4 people but they continued to deny I held reservations. After about 45 minutes they “mysteriously” acknowledged I held reservations, but it was for 2 people (shake down continues). They demanded to see additional documentation. Being in a foreign country (Colombia) calling hotels.com is expensive (800 does not mean free). I have called Hotels.com in the past from Colombia and Hotels.com is impossible to get a live person at any reasonable length of time (actually, on a previous occasion at a different hotel I was on hold for over 40 minutes and finally hung up – was required to pay long-distance charges). Also, I could not access the hotels.com website from Colombia (who knows why – politics?). So, I contacted my daughter (my expense – more $$$ in foreign calling) and she screen shot every piece of documentation available to show the reservations were made for 4-people (not the 2 claimed in the shake down). Still the apartment people would not budge. Skipping a lot of back and forth, but it took over 2 hours to register and I took the apartment because: 1. It was a non-refundable reservation (and I understand why they list it that way now), and 2.) due to scheduling the 3rd person world not arrive until the next

Excellent staff. Communication was great from the airport arrival to checkout.

A beautiful place to stay in Bocagrande Cartagena. The views are spectacular. Comfortable and relaxing. I would stay again.

Great property, the view was amazing, great location very walkable, coffee and detergent was provided, would recommend again

Very good equipt apartments, nice Decor, comfortable.

A great place to stay in Bocagrande.. probably the brst on the strip there. Great Beach access but the walking vendors on the Beach are aggressive and constant.. the women walking around trying to give massage are especially annoying too.

Loved it here!

The location and the apartment is very convenient and very well located and maintained. The only comments were that we were 3 people and there were only two towels and one of these broken. Also the sofa bed is not comfortable and might need a replacement. Other than that the property is very good.

The best view to the beach

The apartment is located across from the beach with great views from the windows and balcony. It was very clean. It is walkable to the mall and lots of restaurants and shops. My one complaint would be that I could not get in hot water in either of the showers.

I normally don’t do reviews but had to for this property. The hotel itself, staff, area, atmosphere and location is great! The layout of the room is just as pictured and explained. The staff are easy to talk to and deal with. However, Rm 502 is roach infested, especially the kitchen. In the fridge, freezer, microwave, all over. Then I started seeing them by the tv table. Not so much upstairs but a few were on the couch in the bedroom. None in the closet or drawers thankfully because I was shaking everything nightly and prior to packing. This is not meant to be a negative review, as to I would consider staying again simply because it’s perfect outside of that but that was major. I just don’t want anyone to get room 502 or anything around it. I hope the rest of the property would be clear. I didn’t see any reviews like this prior to booking myself. Great time and visit outside of that.

Beautiful property in a great location. Property was clean and spacious. Staff were very friendly.

This was an excellent experience. Check in staff was very friendly and helpful. The building felt very safe and secure with restricted access to guests only and the entrance/front of the building was monitored day and night. I enjoyed staying here far more than the experience I had at a 5 star hotel two blocks away. The next time I visit this place will be my first choice for a place to stay.

Everything was excellent on the property the only thing I was disappointed is that we couldn’t able to turn on the jacuzzi in the room and that was the reason I book this property I send message two times to the person in charge and supposed she a Send me the video how to turn on but I never get the video I reach to her again yesterday that was my last day there and she didn’t reply to me