Everyone was helpful and they were ready for our arrival. We enjoyed the location as it allowed us to be close to the lake.

Nice hotel, extremely well located downtown Neuchâtel, with easy parking and minutes away from the funicular and train station. I have never seen hotel staff this dedicated to their guest's comfort. Amazing team who went the extra mile on everything that made us feel so welcomed. Will definitely go back.

The room is clean, nice view from my balcony and the staffs were really friendly and helpful! Location is good too, short 10mins walk to city centre and walkable to places of interest. Love the beer at the bar next to the hotel. Strongly recommended!

Good breakfast selection - large rooms (suite) - friendly front desk staff who were very helpful and provided excellent dining recommendations in town

Nice hotel next to the lake. Convinient Public parking one block away. Easy walk into town center for dining options. Close to the Coop supermarket/mall that has great food court.

No air conditioning, we didn’t get to sleep

Lake near by.

El hotel no está en el centro de la ciudad pero tiene estaciones de bus que te llevan en pocos minutos o si te gusta caminar sin 10 min. Tienen la playa den lago a menos de 5 minutos a pie y hay varias áreas de juegos para niños si van con hijos pequeños

Nice, convenient place

Breakfast buffet was very delicious. Clean contemporary rooms. Super walkable to restaurants.

Outstanding hotel just down the street from the beautiful lake. Walking distance from shops, eating, park. Will definitely stay here again. I extended our stay this time.

We enjoyed our stay here. Clean facilities, close to dining, etc.

Amazing

Lovely stay for a quick overnight trip and nice staff.

Staff was very kind, there is a problem sometime to find a parking spot, but I made it :) Breakfast can be better.

Very pleasant female receptionist when we checked in with bikes but she was unable to offer secure bike storage without checking with her supervisor which she did. Problem resolved with bikes stored in conference room. Thought about spending a second night and suggested to the male receptionist in the morning that a solution would be to store them on the balcony. He was very abrupt and very rude saying it was not possible. At that moment we decided we were not going to spend another night there. Would suggest some serious customer service training. Breakfast and staff were great. Would not recommend this hotel if you were travelling by bike.

Reception staff are friendly and helpful. Great location.

Clean spacious room, coffee machine in the room, although very hot day when we went but still rooms didn’t feel hot without AC .

For one night, very average, smelly in the hotel, very noisy. Breakfast expensive for what was offered

Ok