All round bad experience, I was doing a road trip around Scotland and at 8pm when I was at John O'Groats I had a call from The Manor house to tell me my room had flooded and they would put me in another room in a building down the street. The room they put me in was terrible, it was tiny had no on suite, no tea/coffee etc a hole in the wall that looked like a punch hole and defective lock on door, the shared toilet bathroom was filthy. They offered breakfast and a burger?chips as compensation. I sat in the room for 10 mins and decided it was not fit to stay the night. I phoned the Manager and was told they had suddenly got a room available so I went back and was given a room on the 2nd floor that at least had comfortable beds and on suite bathroom toilet. I agreed to stay in that room and after 90mins of stress got a reasonable nights sleep. In the morning when I woke up I noticed even this room was sub standard with stains on the ceiling and flaking plaster on walls and around windows. I went down for breakfast and asked to see the manager, I was very interested to see the supposed flooded room and I want some explanation for all the problems the night before. Reception told me the manager was making breakfast and would speak to me after I had my breakfast. After I finished breakfast I went back to reception and was told the manager had suddenly had to go to Inverness and had taken the key to the flodded room with him. I truly believe they owe me a full refund.