Overall Ratings & Reviews Aloft Playa Del Carmen

More options for breakfast would be appreciated. Everything else was great.

Extremely slow service checking in and room not available until an hour late. Roof top bar service bordered on outright rude. The last night of our stay there was a wedding on the roof with loud thumping music until almost midnight. Stay away.

The property is fine. The staff did not honor certain things that were included or promised.

The property is in a quiet area, just 3 minutes from 5th Avenue and Calle 34. The hotel has 4 floors, with rooms mostly on floors 2 and 3. Floor 4 has a gym, a handful of meeting rooms, and two rooftop pools (one with music playing and facing the ocean, one is quiet and facing the next door soccer field), along with a bar. We heard absolutely no loud noises from the area, except during the day where you can hear the rooftop bar music playing most of the time. There is a Super Chedraui on the street level below the hotel - super convenient for snacks and meals. The hotel is cared for, but is showing age despite being a new build. Some door signs are missing letters and numbers, and someone has inked pink where the white letters used to be. The air conditioning malfunctioned twice during our stay: one was planned during the day (we were out of the room for the day anyways), and one was an emergency malfunction the next day, where the AC was shut down overnight, making for a very uncomfortable 28 degrees in the room. The windows did not open and it was very suffocating. But when the AC works, it works VERY well. The lobby restaurant and lobby bar were empty most of the time (not the hotel's fault - 5th Avenue and other local eateries are nearby). Exception was during breakfast, which is always moderately busy. Shoutout to Alejandro, greatest of the waitstaff. But altogether - the hotel is a good hotel, in a great location. The staff do their best to make your stay comfortable.

Nice place

Excelente

Wonderful, new hotel centrally located but distanced enough from the crazy and loud hussle and bustle of 5th avenida. Breakfast is lovely, the place is brand new so everything works and is elegant. The two rooftop pools are top-notch. I really look forward to returning on vacation, and not a business trip!

Infinity pools are wonderful, right above a good grocery store, good blend of great dining options. helpful staff. The only issue I had was the AC being down for the first few days of my stay.

No Air conditioning is absolutely unacceptable

Excelente todo !!! Los Chicos de receptivos un amor y con mucha cultura

Air conditioning is not working. The room temperature was the same as on the outside, making it impossible to get some rest.

Staff was very accommodating with us arriving hours before check in. The room was clean and very nice. We appreciated the parking and the access to shopping. Overall stay was pleasant.

Very reasonable price for a top quality hotel, Great amenities and pool as well

Buen hotel cerca de la 5 avenida, personal muy amable, para ir en familia ideal, playas cercana ? No tanto

Location and parking

Pros: • The room was spacious and the bed was very comfortable. • The hotel was quiet, making it a decent place to rest and sleep. Cons: • The water pressure in the shower was very low, so it took a long time to bathe. • Towels and bath towels were old and thin. • Although there were four of us (three adults and one child), only two towels and two bottles of water were provided. • The front desk staff didn’t seem very enthusiastic or welcoming—they always looked busy. • The pool water was cold, and guests had to leave a deposit to borrow pool towels. • Due to limited time, we didn’t end up using the pool. • The hotel ran out of key cards, so each room was only allowed one card. We were also abruptly warned that we’d have to pay if we lost it, which felt a bit unfriendly.

Second time at aloft in two months. We absolutely love it here, close to all our favorite restos and shopping. Staff is amazing, special shout out to bryan and marcel, impeccable service from kind genuine people. Will be coming back asap.

Everything is good

Stayed here for our first time in playa del Carmen. A short walk to shopping and dining and there’s a grocery store with a coffee shop, deli and salad bar downstairs which helped a lot. Taxis always parked outside ready to take you anywhere. The pool area was clean and I liked the bar, the wings were AMAZING! Hotel was clean and quiet. Would definitely stay here again. Warning: don’t book your tours with the guys on 5th ave. Waste of time, money and lack of communication.

Overall great place will definitely stay again.