Overall Ratings & Reviews Towneplace Suites By Marriott Norfolk

Wonderful

I travel 2 weekends a month and have used hotels.com for every booking during that time. For the first time in 4 years, I ended up with a queen room instead of the King that I booked. I went to the front desk ans I thought it was a mistake and instead of an explanation, I was just told with attitude that they didn’t have any king rooms left and that I shouldn’t have booked through the app. It was the worst customer service interaction I have had at a hotel. Just be aware that this can happen if booking through Hotels.com.

Staff was friendly and courteous. Hotel was new and clean. We enjoyed our stay very much. I would stay there again!

Came to visit a friend, friendly staff. Breakfast was great,

We were in town for a wedding and the hotel was clean , everyone was friendly . Would definitely stay here again

All staff was friendly and professional. Rooms and all areas were very clean. Exercise room and pool were nice and clean. Very quiet which makes it great to relax and sleep. Easy parking and close to restaurants and shopping. James

Everything was fine

This place is beautiful! It exceeded my expectations. Great facility.

Very nice overall

NA

Amazing great place. Great customer service and extremely clean!!!!

Amabilidad del personal.