Dear Mr. Tran TD,
On behalf of the entire staff, I would like to sincerely thank you for choosing Amour Resort as your vacation destination.
As you know, Amour Resort Bavi is a newly developed resort in this area. Therefore, customers' feedback is extremely important in helping us continuously improve service quality.
We sincerely apologize that the ticket sales staff's attitude when guests passed through the gate of Ba Vi National Park affected your experience while staying at Amour Resort. Immediately after receiving your feedback, we conducted an inspection and worked with the National Park ticket office about the ticket sales staff's attitude even though this is a part beyond Amour's control.
We sincerely thank you for your contributions regarding our facilities. At the same time, we hope that you are satisfied with the quality of service from the entire staff of the resort. We have spent time and effort to pay attention to and prepare every detail in the room and services, to bring you the best service experience.
Finally, I wish you good health, luck and success in life and work.
Best regards!
Nguyen Thi Dieu Linh
Sales & Marketing Manager
