7.6
Pleasant
From 120 reviews
Provided by travelers on
Cleanliness

6.9

Room Comfort

7.3

Meal

7.4

Location

7.9

Service and Facilites

7.6

People often mention about Sans Hotel International Surabaya
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Staff Friendliness (7)
Bedroom (7)
Ambiance (6)
Bathroom (6)
Hotel Area (6)
Surroundings (5)
Check-in/out Time (5)
Soundproof (5)
Accessibility (4)
Wifi (4)
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Traveler Reviews Sans Hotel International Surabaya

Number of reviews per page
20
40
Customer reviews
Herlina T. E.
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6.5
/10
Reviewed 2 week(s) ago
The room was spacious, but the cleanliness was very poor. The walls were peeling, the bath towels had holes in them, the kettle had instant noodle residue (it looked like it was over a week old), the kettle was moldy, and the glasses were dirty. I complained to the staff, and a finance person happened to be carrying a moldy kettle, dirty, and broken glasses, and a towel with holes. The lobby was also dirty, and the elevator was broken. Hopefully, things will improve so it can live up to its name as an international homestay.
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S***l
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Transit
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8.1
/10
Reviewed 13 week(s) ago
It's not bad for just resting and waiting for transit.
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d***a
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5.8
/10
Reviewed 13 week(s) ago
Friendly staff, strategic location, but too bad it's really dirty, the AC can't be turned off.
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1 people find it helpful
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Syafii W.
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10.0
/10
Reviewed 17 week(s) ago
cheap and comfortable to stay at this hotel, every time I go to Surabaya I definitely stay at this hotel
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D***k
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9.4
/10
Reviewed 19 week(s) ago
Yesterday I saw in the description that many were not sure, but now that I'm here, it's nice... the rooms are spacious and comfortable, the staff are also friendly... yes, the parking lot is not that spacious but it's enough, the parking attendants wake you up at night or in the morning and are also friendly.
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D***s
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Staycation
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8.4
/10
Reviewed 28 week(s) ago
Quite quite surprised with the service of sans hotel in Surabaya. There is no security guard to help carry luggage or open the door. The room is clean, but the walls and floors should be given more attention. The elevator is not working and is quite a hindrance. that's all
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3 people find it helpful
N***a
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8.5
/10
Reviewed 32 week(s) ago
The room is spacious, the bathroom is also spacious. There is a sofa for watching TV.
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2 people find it helpful
A***a
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Leisure
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9.4
/10
Reviewed 33 week(s) ago
Never disappointed with Sans Hotel, friendly staff and good facilities
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Bagus K.
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9.1
/10
Reviewed 44 week(s) ago
Rama hotel staff and hotel area are also comfortable.
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RHALVIN S. P.
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Staycation
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8.2
/10
Reviewed 45 week(s) ago
For utility facilities, they can be repaired again.
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N***m
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Business
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9.3
/10
Reviewed 57 week(s) ago
Sans International Homestay hotel is actually very good, it's just that you might need to pay attention to the cleanliness of the room area and around the hotel, because there is a lot of dust on the table in the room and next to the mattress. Overall it is very good with an affordable price.
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1 people find it helpful
A***i
icon-origin-TRAVELOKA
5.0
/10
Reviewed 59 week(s) ago
Not recommended. The room was stuffy and there was no ventilation. The elevator is broken. Parking far away. Dirty room.
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4 people find it helpful
A***F
icon-origin-TRAVELOKA
10.0
/10
Reviewed 59 week(s) ago
Good. But unfortunately the room wasn't cleaned enough, there were lots of saws in the corners of the walls.
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1 people find it helpful
C***n
icon-origin-TRAVELOKA
5.6
/10
Reviewed 60 week(s) ago
very dirty, smelly, dusty, come home, itchy, itchy
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M***d
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Staycation
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5.9
/10
Reviewed 60 week(s) ago
The hotel is ugly, expensive, yes, the bathroom is dirty, it's not clean, the table is also full of dust, it's not soundproof, the bed is uncomfortable, the blanket is dirty and there are traces of who knows what + it's torn again, that's enough and even then it's forced.
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R***a
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5.0
/10
Reviewed 61 week(s) ago
The food has no taste, not delicious at all, the receptionist's slow response is not recommended.
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M***h
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Leisure
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10.0
/10
Reviewed 68 week(s) ago
The staff is very nice, the room condition is according to the photos.
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3 people find it helpful
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Angel V.
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8.7
/10
Reviewed 69 week(s) ago
Cari hotel murah buat tes SMBT adik nginep 2 malam, lihat review agak kurang yakin dan bener baru pertama masuk lobby udah bau rokok, resepsionis bapak-bapak berjaket, tempat FO nya berantakan dan bapaknya agak cuek awalnya. Dapat kamar 119 paling pojok, begitu masuk kamar model kamarnya sesuai di foto setelah saya cek. 1. Dapat 2 handuk 1 kotor. 2. Sprei sudah gak layak pakai kalo untuk kelas hotel. 3. Sarang laba-laba4. Dinding kamar usang. 5. Kran shower bocor. Nilai plusnya. 1. Ac dingin sangat dibutuhkan di surabaya. 2. Air hangat lancar. 3. Harga under 200 sudah ada kulkasnya. 4. Tv lumayan masih banyak chanelnya. Sebenernya hotelnya bagus cuma butuh perhatian lebih untuk kebersihanya kalo untuk harga under 200 sih sangat lumayan.
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4 people find it helpful
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freya a.
icon-origin-TRAVELOKA
9.1
/10
Reviewed 80 week(s) ago
Afterall semua bagus, fasilitas lengkap ad teko listrik, kulkas, teh, kopi, gula. Untuk harga segitu, cman parkirnya aj agak syusah
4 people find it helpful
Luisa E.
icon-origin-TRAVELOKA
8.4
/10
Reviewed 81 week(s) ago
Cukup lah buat istirahat aja.
3 people find it helpful
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