The staff is not friendly at all, the bedroom and bathroom are dirty and smelly, the room smells of rat pee and cat pee, the doormat is dirty and smelly, the electric socket is not working, the toilet is dirty and the water closet is not working either, there is no room key, when we want to go out and ask where the door key is, we are told to use the slot through the window, the staff is never on standby at the front office, wandering who knows where, the worst thing is last night the electricity token ran out, we wanted to complain to the staff but the staff was nowhere to be found, from 3 am to 7 am we looked for the staff but there was not even one staff in sight, in the end we filled the room token ourselves, when we wanted to check out we asked for the token money back but the staff was again not there.