Good place. Near city. People were kind. Nice place.

Twice stayed in a deluxe room, no hot water

favorite place when on duty in Cikarang

I'm sorry, the room was actually nice, but the downside was the lack of lighting and the bathroom closet wasn't very clean. I stayed for 4 days and 3 nights, but no soap or shampoo was refilled. And the bedcover could probably be upgraded because it had lots of stains and was dirty. That's all, thank you.

Great, I've had two events here, not bad.

The staff is friendly and the hotel facilities are clean and comfortable.

Spacious room, clean bathroom, hot water works well, roadside location, spacious parking.

TV broadcasts are not good. Room smells... AC smells too

The first time I arrived at the hotel, it was before 12. I told the receptionist that I had checked in early. However, the response was less than friendly, as if it was just an app. I was asked to wait. I waited while working, but I overheard the receptionist discussing me with her friend in a loud voice (very unethical). Regarding the facilities, I got a room on the second floor and went up the stairs. The room was quite old. The carpet was a bit dirty, the sheets and pillowcases were yellow and smelled musty. There was Wi-Fi but no signal. The TV also had no signal. The bathroom was a bit dimly lit, the towels were worn, and there was no hot water. The swimming pool was quite clean, but only 1.5 meters deep, not suitable for children. The bathroom near the pool was also very dirty. The parking lot was quite spacious. Security officers, when they saw my car leaving, seemed to ask for parking money. When I checked out and only gave my card, they loudly criticized me for not paying the parking fee. Hotel management could provide service training or replace the staff with more excellent and ethical staff.

The hotel staff is friendly, cleanliness is maintained, the hotel rooms are tidy, in short, it's okay.

The staff are very friendly. Especially the receptionist, the service is excellent. Thank you Grand Hotel Cikarang. My favorite part is the hot shower. Awesome.

It's quiet, and the AC isn't cold...the hotel is poorly maintained. The location is good because it's strategic.

The AC needs to be replaced because it's not cold. The windows also need to be repaired. It's very difficult to open and close them.

Because I have a baby, they upgraded us to a standard room, even though I booked it through Traveloka. Thank you for your kindness!

Good, the service is also good, the staff work diligently and the room is clean.

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According to the price, don't expect more. Overall, there are no problems, it's ok👌

The facilities and staff are good, the location is strategic.

Clean room, friendly service.

I will never come here again. I booked a 3-night stay well in advance, but on the last night I was told to move rooms without the receptionist informing me. Instead, I was suddenly informed by the cleaning staff when I was about to go out to eat. When I arrived at the hotel, my room had been cleaned and there was NO CONFIRMATION/APPROVAL FROM ME. Added to that were the lacking facilities: the bed cover was dirty and had lots of stains, the room was not soundproof, the TV only had 7 channels, the phone was broken, the wifi signal was very poor, the hot water didn't work, and so on. It was okay for the price, but it won't happen a second time😊