Overall Ratings & Reviews Lake View Hotel Hanoi

Ok, clean hotel, okla will come back next time

Excellent staff

Clean room, friendly staff. Very good experience.

We stayed here for 1 night, the hotel is ok, the staff is quite nice when meeting in person. The downside is that when I called the receptionist when I had a need or needed help, they hung up (3 staff members changed shifts and did the same). I don't know if it was due to the above directive or not, it's very impolite, the hotel should consider this matter, because the time was urgent, I didn't have time to argue.

Lovely staff. Spacious and clean room.

Clean hotel, comfortable, reasonable price, friendly receptionist and room service staff

The room is close enough to hear the sound of water.

Very friendly staff, clean room, view straight to West Lake, very chill

The two receptionists are very cute and enthusiastic.

Friendly and helpful staff Nice and clean room Everything was great

Great, clean, spacious and well equipped room. Will be back.

I came here for the second time. This time, even though I had paid, Traveloka did not send the Booking to the hotel. Luckily, the receptionist enthusiastically supported me. The next afternoon, I had an accident when traveling back and continued to receive support from the male receptionist. I really like the enthusiasm of everyone here. Next time I go to Hanoi, I will continue to come back. ❤

The hotel is dirty, everyone should check the bed sheets carefully, there are stains, red stains like blood, it looks very disgusting. The hotel should pay more attention. I booked a room for 2 days at cs1 65, the day I checked in was 2 hours late even though I had paid in full on the app, but the hotel still rented it to another guest and pushed me to cs2. Although the room was bigger, the bathroom smelled like a sewer, making the whole room stink. In general, the hotel should pay more attention to hygiene because the view is ok, but it's dirty, I don't dare sleep on the mattress!!! THE BED SHEETS ARE TOO DIRTY There was a male staff member with a slightly tense face and an unenthusiastic attitude while the other 2 female staff members were ok.

Clean room, lovely receptionist

Clean room, lovely receptionist

Friendly staff, nice room

The staff is cheerful and enthusiastic, the room is clean and fully equipped. Right next to West Lake. I will come back if I have the opportunity to come to Hanoi.

Clean room, soft mattress. Great view of West Lake.

Good service, friendly staff

The staff is enthusiastic and knowledgeable in advising on local entertainment venues. The room is clean, the equipment is new. The room is very well prepared and fully equipped. 10 points in the price range and other hotels in the same area!