The Southern Hotel Surabaya
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Overall Ratings & Reviews The Southern Hotel Surabaya
Traveloka (356)
9.1
Exceptional
From 356 reviews
Provided by travelers on
Cleanliness
9.2
Room Comfort
9.0
Meal
9.1
Location
9.2
Service and Facilites
9.0
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Staff Friendliness (54)
Bedroom (54)
Ambiance (53)
Bathroom (48)
Accessibility (45)
Hotel Area (45)
Room Space (44)
Taste (43)
Variety (43)
Check-in/out Time (40)
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Traveler Reviews The Southern Hotel Surabaya
Number of reviews per page
20
40
Customer reviews
H***a
8.2
/10
Reviewed 3 day(s) ago
A flagship hotel, very good for staying, the rooms are clean and comfortable. Overall okay.
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Asted D.
10.0
/10
Reviewed 5 day(s) ago
The hotel staff is friendly, the rooms are clean, and the food is delicious. I was satisfied with my stay here. My family was happy with the service. Success for Hotel The Southern.
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A***f
Business
9.4
/10
Reviewed 2 week(s) ago
Love the compact design, spacious table, and guling!
1 people find it helpful
Antonius P.
8.5
/10
Reviewed 2 week(s) ago
The room smells good, the staff are friendly, and a clean room is always a good choice for accommodation when visiting Surabaya.
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1 people find it helpful
M***d
9.7
/10
Reviewed 2 week(s) ago
Great, satisfying, but yesterday because we were from Jakarta, when we arrived we had to wait quite a long time for check-in hehe
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1 people find it helpful
Verified Traveler
9.4
/10
Reviewed 3 week(s) ago
The hotel atmosphere is comfortable and the food is varied, the taste is also delicious.
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Accommodation's Reply
14 Jan 2026
Dear Mr. G*t, Sincerely, Southern Hotel Surabaya. Thank you for rating your stay at Southern Hotel Surabaya. We are pleased that overall you felt comfortable and enjoyed our hotel facilities. We will continue to strive to improve and maintain the quality of our service for all our guests. We hope to welcome you again in the future. Sincerely, Kenkana Herdiantō, General Manager
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sr
soni r.
Staycation
9.7
/10
Reviewed 3 week(s) ago
Plus points: clean, spacious room, comfortable bed, cool AC.
Minuses: one-size swimming pool. Suitable for adults, not suitable for small children because it's quite deep. There are no life jackets for children.
The restaurant food is delicious and varied, but you can't bring it to your room.
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M***h
10.0
/10
Reviewed 4 week(s) ago
Best recommendation, comfortable, clean, spacious rooms.
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1 people find it helpful
Accommodation's Reply
07 Jan 2026
Dear Mr. M*h, Sincerely, Southern Hotel Surabaya. Thank you for rating your stay at Southern Hotel Surabaya. We are pleased that you were comfortable and enjoyed our hotel facilities. We will do our best to improve and maintain the quality of our service for all our guests. We sincerely hope to welcome you again at Southern Hotel Surabaya. Sincerely, Kenkana Herdiantō, General Manager
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NE
Novita E. S.
10.0
/10
Reviewed 5 week(s) ago
The hotel staff is friendly, the service is perfect
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Accommodation's Reply
07 Jan 2026
Dear Ms. Novita, Sincerely, Southern Hotel Surabaya. Thank you for rating your stay at Southern Hotel Surabaya. We are pleased that you were comfortable and enjoyed our hotel facilities. We are committed to improving and maintaining the quality of our service for all our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager
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Dita R.
Leisure
10.0
/10
Reviewed 5 week(s) ago
The hotel's location and varied breakfast menu are a plus for the Southern Hotel. The staff were also very helpful during our seven-day stay.
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Accommodation's Reply
07 Jan 2026
Dear Ms. Dita, Sincerely, Southern Hotel Surabaya. Thank you for rating your stay at Southern Hotel Surabaya. We are pleased that you were comfortable and enjoyed our hotel facilities. We are committed to improving and maintaining the quality of our service for all our guests. We hope to welcome you back to Southern Hotel Surabaya again. Sincerely, Kenkana Herdiantho, General Manager
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Ho
Hendrik o.
Medical
10.0
/10
Reviewed 6 week(s) ago
The refrigerator in the room was broken, even though that's what I needed.
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1 people find it helpful
Accommodation's Reply
06 Jan 2026
Dear Mr. Hendrik O., Warm greetings from Southern Hotel Surabaya. Thank you for rating your stay, and we are very grateful for your continued trust and choice of Southern Hotel Surabaya as your preferred accommodation. We apologize if this stay did not meet your expectations. As part of our evaluation, we have checked the refrigerator in your room. Thank you for your feedback. We will do our best to improve the quality of our service for all our guests. We hope to welcome you again on your next stay at Southern Hotel Surabaya. Sincerely, Kenkana Herdiantho, General Manager
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WS
Wiyono S.
9.1
/10
Reviewed 6 week(s) ago
The breakfast was really good, overall it was good.
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1 people find it helpful
Accommodation's Reply
02 Jan 2026
Dear Mr. Viyono S., From Southern Surabaya Hotel, Thank you for rating your stay at Southern Surabaya Hotel. We are pleased that you were comfortable and enjoyed our hotel facilities. We will continue to strive to improve and maintain the quality of our service for all our guests. We hope to welcome you back to Southern Surabaya Hotel again. Sincerely, Kenkana Herdiantho, General Manager
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O***s
10.0
/10
Reviewed 7 week(s) ago
Always go here every trip to Surabaya, cozy room, clean, and comfortable bed.
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Accommodation's Reply
10 Dec 2025
Dear Gentlemen/Ladies O*s, Sincerely, Southern Hotel Surabaya would like to express our gratitude for your feedback regarding your stay at Southern Hotel Surabaya. We are pleased that you were comfortable and enjoyed our hotel's facilities overall. We will continue to strive to improve and maintain the quality of our service for all our guests. We sincerely hope to welcome you again at Southern Hotel Surabaya. Sincerely, Kenkana Herdiantō, General Manager
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C***a
Leisure
8.5
/10
Reviewed 7 week(s) ago
The hotel staff was friendly and helpful. The hotel was clean and the facilities were quite complete. The pool was small, only 1.2 meters deep. However, the hot water in the bathroom wasn't very warm. I booked two rooms, and one wasn't even warm.
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3 people find it helpful
Accommodation's Reply
15 Dec 2025
Dear Ms. Halida, Sincerely, Southern Hotel Surabaya. Thank you for rating your stay at Southern Hotel Surabaya. We are pleased that you were comfortable and enjoyed our hotel facilities. We apologize if your stay did not meet your expectations. We have bathrooms with hot water that can be adjusted to your liking. If you have any issues, our staff will be happy to assist you in making adjustments to meet your needs. We will do our best to improve the quality of our service for all our guests. We hope to welcome you again on your next stay at Southern Hotel Surabaya. Sincerely, Kenkana Herdiantō, General Manager
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y***a
9.7
/10
Reviewed 8 week(s) ago
friendly staff and accommodating customers
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1 people find it helpful
Accommodation's Reply
10 Dec 2025
Dear Ms. Ya*a, Thank you for staying at Surabaya South Hotel and sharing your valuable feedback. We are delighted to hear that you were satisfied with the hotel's facilities and had a comfortable stay. We will continue to strive to improve our services for our guests. We hope to welcome you back to Surabaya South Hotel again. Sincerely, Kenkana Herdiant, General Manager
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Bernadetta C. R.
10.0
/10
Reviewed 10 week(s) ago
Nice hotel, nice staff, the pool is clean, the food is good
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Accommodation's Reply
22 Nov 2025
Dear Ms. Bernadetta, The Southern Hotel Surabaya, Sincerely yours, Thank you for taking the time to write a review of your stay at The Southern Hotel Surabaya. We are glad that you found our hotel comfortable and that you enjoyed our facilities. We will continue to strive to improve and maintain our service quality. We look forward to welcoming you back to The Southern Hotel Surabaya. Best regards, Kenjana Herdianto, General Manager
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Bernadetta C. R.
Business
9.7
/10
Reviewed 11 week(s) ago
Second time holding an event that requires overnight stay, very very clean and good service.
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1 people find it helpful
Accommodation's Reply
22 Nov 2025
Dear Ms. Bernadetta, The Southern Hotel Surabaya, Sincerely yours, Thank you for taking the time to write a review of your stay at The Southern Hotel Surabaya. We are glad that you found our hotel comfortable and that you enjoyed our facilities. We will continue to strive to improve and maintain our service quality. We sincerely hope to welcome you back to The Southern Hotel Surabaya. Best regards, Kenjana Herdianto, General Manager
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H***a
8.2
/10
Reviewed 12 week(s) ago
overall ok, the room is clean and fragrant
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1 people find it helpful
Accommodation's Reply
10 Nov 2025
Dear Ms. Ha, Best regards, The Southern Hotel Surabaya Thank you for your review of your experience during your stay at The Southern Hotel Surabaya. We are very pleased that you found our hotel comfortable and overall satisfied with our facilities. We will do our best to improve and maintain the quality of our services. We sincerely hope to welcome you back to The Southern Hotel Surabaya. Sincerely, Kenjana Herdianto General Manager
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W***n
Staycation
9.1
/10
Reviewed 12 week(s) ago
Staycation here because the food is so delicious💯
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Accommodation's Reply
10 Nov 2025
Dear W*n, Warmest regards, The Southern Hotel Surabaya Thank you for taking the time to write a review of your stay at The Southern Hotel Surabaya. We are delighted that you enjoyed your stay and enjoyed our facilities. We will continue to strive to improve and maintain our service quality. We look forward to welcoming you back to The Southern Hotel Surabaya. Best regards, Kenjana Herdianto General Manager
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F***n
9.4
/10
Reviewed 14 week(s) ago
Comfortable, standard room size for short stays (1-3 days), easy to reach location, from and to Juanda airport is also quite fast.
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Accommodation's Reply
10 Nov 2025
Dear F*n, Warmest regards, The Southern Hotel Surabaya Thank you for taking the time to write a review of your stay at The Southern Hotel Surabaya. We are very glad that you found our hotel comfortable and that you were satisfied with our facilities. We will do our best to improve and maintain our service quality. We look forward to welcoming you back to The Southern Hotel Surabaya. Best regards, Kenjana Herdianto General Manager
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Number of reviews per page
20
40
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