I stayed at L7 West Lake and the overall experience was quite good, although there are a few things to consider. The rooms were well-equipped but a bit small. The doorways were quite narrow, making it easy to bump into walls if you're not careful. The biggest drawback was the poor soundproofing from the street—you could clearly hear traffic, singing, and even karaoke speakers from outside. However, the hallways were spacious and carpeted, making them very quiet and comfortable to walk on. The interior was decorated harmoniously and pleasantly. A plus point was that the exterior windows were carefully covered with mesh, ensuring privacy and preventing anyone from looking in. The hotel has a convenient location, right next to Lotte Mall West Lake Hanoi, surrounded by many shopping centers, making it very convenient for dining and entertainment. Another drawback was the pillows and mattresses. Initially, they felt quite comfortable when sitting or lying down, but after waking up, they caused body aches, affecting the quality of rest. Overall, the hotel has a nice location and good facilities, but needs improvement in soundproofing and bedding quality to enhance the stay experience. English Version I recently stayed at L7 West Lake Hanoi and overall had a fairly good experience, although there are some aspects that could be improved. The room was fully equipped with necessary amenities, but it was slightly small. The walkway near the door was quite narrow, making it easy to bump into the wall if not careful. The biggest downside was the poor soundproofing from the street—I could clearly hear traffic noise, singing, and even karaoke speakers from outside. On the positive side, the corridor was spacious and carpeted, making it quiet and comfortable to walk through. The overall decoration was harmonious and pleasant. A notable plus was the exterior window covering, which was carefully screened to ensure privacy from outside views. The hotel’s location is very convenient, located right next to Lotte Mall West Lake Hanoi, with many shopping and dining options nearby. Another drawback was the pillows and

The staff are friendly and enthusiastic.

The room is very small and the service is very stiff, what was requested was not seen or paid attention to. It is not recommended to stay overnight here.

The room is very small and the service is very stiff, what was requested was not seen or paid attention to. It is not recommended to stay overnight here.

We've been here many times, and the kids love it. The food is delicious.

The view is so beautiful, thanks KS for giving my friends a great experience

Great! My most memorable experience while staying in Hanoi

The 11th floor hallway smells of food.

clean, nice view, central location, too expensive

Everything was great. Beautiful hotel and nice rooms. Only issue was pool too small.,No matter what time we went pool was always full and no available chairs.

Friendly and enthusiastic staff, very comfortable room

Everything is going well for me hiiii.

Everything is good. Cleaning service is very good.

Everything was great, the staff was very friendly. Dinner was delicious. Breakfast buffet was delicious. Will come back soon.

Check-in staff, luggage support staff, and housekeeping staff are very friendly and enthusiastic.

Great amenities and support! Recommended.