Overall Ratings & Reviews Comfort Stay and Spacious 3BR at Gold Coast Apartment By Travelio

The management of Travelio is very unprofessional, before arriving they asked for a deposit, already suspicious, When they arrived the room seemed not to have been cleaned, many facilities were dead. After the deposit was given by the Travelio officer, no one came to respond to complaints about cleanliness. The worst thing was that the handover of the unit was not met by the Travelio officer, the chat was blocked, they said just put the key in the unit and take a photo. After the afternoon I got a WA of dirty towels with red marks, I was already suspicious that it must have been a naughty person who asked for a deposit at the beginning... it was true that the deposit was not returned in full, the reason was to replace the towel treatment that I did not dirty... Once again to Travelio, please be more professional. Disappointed with Travelio... even though I have been a regular at Gold Coast... Next time if you order, ask the sub-agent first who it is from... if it's with Travelio, it's better not to continue... The service is really rubbish

The rooms really smell bad, the wifi is also very slow and can't even connect, the TV also can't connect because it depends on the wifi signal which can't be found inside. So I paid a lot of money just to sleep and shower. No recommendation, guys, because I used Travelio, it was complicated to check in and check out, and returning the deposit was really complicated. I said this week, it's already the second week and it hasn't been refunded.