Overall Ratings & Reviews Urbanview Hotel The Tang Balikpapan by RedDoorz

We sincerely apologize for the inconvenience caused. Regarding the water quality, it has gone through several filtration processes, and we always strive to maintain its clarity. Nevertheless, we will continue to improve it moving forward. Thank you for your valuable feedback. For drinking water, please note that dispensers are available in each corridor and can be accessed at any time.

We sincerely apologize for the inconvenience caused. Regarding the water quality, it has gone through several filtration processes, and we always strive to maintain its clarity. Nevertheless, we will continue to improve it moving forward. Thank you for your valuable feedback. For drinking water, please note that dispensers are available in each corridor and can be accessed at any time.

Thank you for your feedback. We are very sorry to hear that your stay experience was not as expected. We apologize for the inconvenience caused by the complimentary free billiard voucher. Regarding the free billiard voucher, it is true that we provide it free of charge to all guests who stay at the hotel. Regarding this, please contact our front office again so that we can return the funds. Thank you and apologize for this inconvenience.

Thank you for your feedback. We are very sorry to hear that your stay experience was not as expected. We apologize for the inconvenience caused. Regarding complaints regarding bed sheets, it is possible that the bed sheets have faded in color, but we always change the bed sheets every time there is a change of guests in each room. For mold, we have checked again that there is never any on each of our bed sheets because the bed sheets are always changed for every guest who checks out. Regarding refunds according to OTA policy, they cannot be done according to Traveloka policy. Thank you for your advice and we apologize if there are some things that do not match guest expectations, this will be a concern and input for our future service.