9.0
Exceptional
From 326 reviews
Cleanliness

9.4

Room Comfort

8.8

Service and Facilites

9.0

Traveler Reviews One Mazatlán

Number of reviews per page
20
40
Top reviews
Jose
10.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Yes, it was fresh and clean.
Peter
4.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

The lock on the door didn't work, not even staff was able to open it, after trying for 1 hour thay gave us a defferent room. Room was very small, no fridge,
Carolina
icon-Business
Business
2.0
/10
Reviewed 17 week(s) ago

Hotels.com verified review

They had to change my room 3 times because the first one the bed was dirty and sheets not changed, the second there was public and beard hair all over the toilet and sink and floor, the third wasn’t clean but I didn’t have the energy to complain as it was midnight
Juan
icon-Business and Leisure Family
Business and Leisure Family
10.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Great customer service
Adriana Mier
icon-Leisure
Leisure
8.0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

La habitación estaba impecable: limpia, ordenada y con camas muy cómodas. La ubicación del hotel fue ideal
Eduardo
8.0
/10
Reviewed 23 week(s) ago

Hotels.com verified review

Clean room and very friendly staff
Colin
icon-Leisure with Partner
Leisure with Partner
8.0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Rooms are too small for elderly couples
Jose
10.0
/10
Reviewed 34 week(s) ago

Expedia Group verified review

I like the clean the room was and the polite staff.The location also is good since we have several restaurants around there inclusive a market on the same plaza. However, the most I like is the staff provided my wife a wheelchair since unfortunately she had an accident the first day on Mazatlán. I don't like it doesn't have an extra table to put our personal things, missing a microwave and a little freezer.
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Alexander
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 46 week(s) ago

Expedia Group verified review

Nice and clean hotel with a friendly staff
William
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

It’s a new and clean hotel with all the basic necessities.
Mario Moraila
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 51 week(s) ago

Expedia Group verified review

Hotel was nice, in a great location. Very clean and quiet. The only issue was the pool. It was small but because of its location it makes it for a pleasant stay.
Sandra Lucia
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 53 week(s) ago

Hotels.com verified review

Everything was wonderful, romms too confi and delicious breakfast.
Mireya
icon-Friends and Family
Friends and Family
10.0
/10
Reviewed 56 week(s) ago

Hotels.com verified review

Very good customer service . Excellent location.
Daniel
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 58 week(s) ago

Expedia Group verified review

Muy buena opción
Jay
icon-Business and Leisure with Partner
Business and Leisure with Partner
10.0
/10
Reviewed 68 week(s) ago

Expedia Group verified review

Was nice clean and new! Would stay there again.
Jose
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 77 week(s) ago

Expedia Group verified review

Me gusto todo, el edificio y el cuarto muy limpio, grocery store a unos paso, ay un banco y restaurant frente al hotel buena transportacion y el personal muy atento, amable y profesional epecialmente Maria y Paloma, Yo y mi esposa estamos mu agradecidos por toda la atencio, con toda confiansa lo recomiendo. Muchisima gracia!!!)))
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Francisco
10.0
/10
Reviewed 88 week(s) ago

Expedia Group verified review

New facility
Gerardo
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 91 week(s) ago

Expedia Group verified review

Small room.
laura
icon-Business with Partner
Business with Partner
10.0
/10
Reviewed 93 week(s) ago

Expedia Group verified review

The room is too small, good for one day.
Antonio
6.0
/10
Reviewed 95 week(s) ago

Hotels.com verified review

Not so good for the price
Number of reviews per page
20
40