Although the room is in the Mantra on View hotel, it is independently owned and not part of the hotel, so you cannot get assistance from the hotel concierge. Note that there is no luggage storage facility available. Prior to checking in, we were asked for an additional deposit for cleaning fee, but were told on arrival that there will be no room cleaning for the 6 nights we were there because we were staying less than a week. We ended up having to buy some clean towels. Check-in was difficult, we arrived at the agreed check-in time and there was no room key left for us. The contact person did not reply to calls or SMS for over an hour and we eventually had to contact Hotels.com to help us locate them. The room is pretty standard. The beds were ok. There was a microwave. Apart from the check-in drama, the contact person was helpful in addressing our questions. One of the wardrobe doors was broken and doesn’t slide, the TV had no satellite channels, the door to the mini fridge cupboard was hard to close. One of the light switches was broken and swinging a bit dangerously loose. The safe was locked on arrival and we couldn’t be bothered reporting more issues so ended up just not using it. There is also no replenishing of amenities including toilet paper so you will need to buy more yourself. Overall, this was a very average Airbnb located in a hotel but with none of the hotel’s amenities or services.

We had a very bad experience staying at this property located at 22 View Avenue, Surfers Paradise. The room was booked privately through another company, and the person we dealt with was Jayanta. Unfortunately, there was no service, no support, and no responsibility taken at all. The room was extremely dirty. The bedsheets were dirty and smelled bad, and there was not even enough toilet paper provided. Basic hygiene standards were clearly ignored. The most serious issue was a broken light next to the bed, which was exposed and unsafe. My son accidentally touched it and the power went out — this could have resulted in a serious electric shock or injury. This is completely unacceptable, especially for a family staying with children. We tried many times to contact Jaysnta to report the issue and ask for help, but he did not respond and showed no care at all. When we went to reception for help, they told us repeatedly to go back to our private provider and said they could not help with anything. This stay caused us stress and fear instead of comfort. It was unsafe, unhygienic, and poorly managed. Not worth even zero stars. ⚠️ If you don’t want to ruin your holiday, stay away from this place.

aircon did not work and mouldy smell coming from cupboard

Paid for sea view could barely see it on the corner of the small balcony. After paying for the hotel they later advice that we have to pay fee for cleaning but they only cleaned the room once they didn’t provide any cleaning service or amenities The Wi-Fi was not working on our stay, complained to the host he was rude and waste of time didn’t do anything about the matters even the cleaning staff came in our room earlier morning when we were sleeping he opened the door with his key card invading our privacy and was rude I came here for a family holiday but couldn’t really enjoy our stay I would not recommend anyone staying here and experiencing such a horrible experience.

Room 511 at The Mantra 22 view avenue Surfers Paradise. This is not part of the Mantra hotel, rather a private entity/owner. This room was supposedly meant to be 4 star. Im here to let everyone know this is not 4 star. Before i start i recommend to book your accommodation through the Mantra hotel itself... Issues i had. Room and balcony were absolutley filthy. Photos to prove. For three nights and 4 days they supplied only 4 towels, 1 bottle of 5ml shampoo per person, and 1 bottle for all of 5 ml shower gel. But i paid an extra $110 for room cleaning services...room was not cleaned before i enetered nor while i stayed the 4 days. The balcony was putrid with filth and grass on all edges. The 2 pathetic chairs were diagustingly filthy. I mean uncleanable. Holes in the walls as well. Slept on the same sheets and used unclean towels the whole stay. On my first day i asked for an upgrade as the room was not up to standard...zero care and no reply. I will be contacting the Queensland ombudsman regarding this. Do not book through websites un-associated with the hotel itself. Bood direct so you dont have this issue. My rating is pathetic and an advert full of lies.

This property initially gave 2 people 2 towels each for a 6 day stay We had 2 toilet rolls for 6 days We had broken bed lamp hanging from its mount The cupboard door to the fridge was hanging by one hinge and at floor level all rotted out The door to the balcony had no outside handle just screws The door to the room was also hanging by one hinge I will never book here again I’ve contacted owner since returning home to be ignored Not good enough for the price paid

Close to everything

Property is not well maintained.. Carpet was very dirty..No cleaning provided throught out our stay... Don't recommend to anyone

Location to tram station. Beach, dining options is fantastic, nothing wrong with the room but it is a little tired, needs a paint, mould in grout in shower, fridge cupboard swallon. cavity in bathroom ceiling leaked into the shower when it rained.

Good

I found lot of cockroaches in the room and bathroom. I contact owner and asking for change the room but they sent cleaner instead. But after we came back to cockroaches still in bathroom, they sent another cleaner but anyways those cockroaches gone. But next morning another cockroaches came again. This is very disgusting. The room smell bad, carpet very yucky. Only one good thing is location just 2-3 minutes to beach closed to shopping area and have tram stop nearby.

We were in room 925 and it requires a full refurb. Lucky I was only sleeping there although the bed was not very comfortable either

It was clean and had the amenities and the checkin was smooth and fast and i had no problems with my stay

Location is good , Parking is an issue, no cleaning entire stay, old and outdated onside, Maintenance needs attention. Ok but not good.

This property needs a good make over! Old and outdated. Lack of information about the property as no car park no fresh linen fridge and wardrobes were terrible.

Stayed here for 4 nights. Room was spacious. Room was not cleaned during our stay or no new towels given. Room could do with fresh painting.

My experience here was disgusting. The worst part was a cupboard that had direct access into a wall cavity containing electrical wiring, extreme dust and filth. When I spoke to the agent I was informed the air co dictionary didn’t work therefore they had to leave that access for people to manually adjust the air conditioning. The cupboard door to this electrical access did not even close. NOT SAFE!! There was black mould in the bathroom under the sink and around the bath/shower. There was a window covering held up by a bandaid in the bathroom. The worst part was the manager refused to take my call after the first phone call and refused to respond to my messages other the “Sorry, no refund” I called Mantra but they had no control as it is a privately owned apartment in the building. Tried calling Mantra person I was told could help, left several messages. Nothing!! Hotels.com are currently investigating. I DO NOT RECOMMEND THIS ACCOMODATION!!!! Worst experience and was left stranded as I was not prepared to stay in an unsafe apartment.