Overall Ratings & Reviews OMO5 Kumamoto by Hoshino Resorts

A very small room like a studio apartment in Tokyo. It reminded me of kids room in IKEA showrooms. It was nice to have a good sized bathtub to soak. Comfortable pajamas.

New and Chic hotel. Very convenient

The location is very convenient and the rooms were very spacious and clean. The layouts of the rooms are very well thought out for the space they have. We enjoyed our stay very much.

This is a very creative hotel with unique guest rooms but watch your head as the upper level is the sleeping place so the living area below has a low ceiling. Very interesting and creative but found it somewhat different to navigate at night as you need to go down the right stairs to the bathroom. The staff is excellent and very helpful and friendly. Breakfast is very good and in six types to select from. You can even borrow sleep shirt and pants. There are washers and dryers available. Overall very good but “watch your head.”

Location right next to station but parking instructions were unclear and confusing. The loft bedding is a plus however the usage of sofa bed was not setup even though booking already indicated # of pax. Amenities in room was also not prepared and needed to be requested.

I want to share my first disappointing hotel experience in Japan after spending over 200 hotel nights in the country in recent years. I prefer to book a larger room, so when I saw that the OMO5 hotel had a room advertised to accommodate up to six people at a reasonable price—though they didn’t specify the room size—I decided to book it. When I arrived, I was unpleasantly surprised to find that the room was essentially a large bunk bed taking up most of the space, the distance between the floor and the top bunk is just 5 feet (about 150 cm). I kept bumping my head every five minutes and had to hunch the entire time! I went to the front desk and pleaded with them to change my room type, offering to pay any price difference. However, they flatly refused, stating that my booking was non-refundable and non-changeable. They told me that if I wanted a different room, I would have to make a completely new reservation—essentially booking and paying for two rooms. Needless to say, I was very disappointed. This hotel obviously has a following and plenty of people like it, but it was not for me (at least this bunk bed room type) In the end, I left the room unused, and moved to a different hotel. P. S. I wanted to upload some photos, but didn’t see a way to do that.

Everything is quite perfect except that the parking was not made known bwfore arrival. Had to spent time to look for parking and paid higher fee because the place that we parked has no tie withthe hotel.

It's very near shopping area and transport by street car is very convenient.. only sideback is the parking is quite a distance from the hotel.. but if not driving, then all is good

Unique style, very clean and modern. Friendly staff. Very cool terrace area in lobby

Incredible find!!!!! I loved the floor plan of my room so much, I honestly feel so spoiled with the layout! I stayed with my friend and we both got our own bed with a desk in the middle, giving us our own space. Such a wonderful hotel in a convenient location. The staff was super friendly and helpful, I would definitely recommend to my mother/friends lol and I would come again. 15/10

Perfect location and the design of the family room is ideal

The room design

The location is best place in Kumamoto and terrace view from lobby floor is fantastic. Just amenities are not enough and we had to take water from lobby floor which was inconvenient.

房間雖雖不太，但很有質感。公共區域的大露台超級舒服的！機場巴士下車步行2-3分鍾就到，地點很方便！

スタッフの対応もお部屋も良かったです

鄰近景點和方便購物，飯店風格很棒，小朋友住的很開心~

Every thing is good. Just room is too small...

スタッフの方が親切だった 部屋の入口で靴を脱ぐのは、いいけど４人ぶんには　ちょっと狭かった

The staff is lovely and the effort the hotel put in to give you a taste of the local life, culture and history is amazing! I would always stay in an Omo Hotel if I could 💕