Shellharbour Village Motel

Explore Shellharbour Village Motel
9.2
Exceptional
From 323 reviews
Cleanliness

9.4

Room Comfort

9.0

Service and Facilites

9.6

Traveler Reviews Shellharbour Village Motel

Number of reviews per page
20
40
Top reviews
Codi
icon-with Children
with Children
2.0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

After driving three and a half hours to reach our accommodation, we were shocked to be told on arrival that our room had been cancelled. We received no phone call, email, or any form of communication beforehand. When we spoke to the hotel staff, they repeatedly blamed the third-party booking platform, saying that was the reason for the cancellation. This made no sense, as I have used this same platform for years to book holidays both overseas and throughout Australia without ever experiencing an issue. I contacted the third-party booking company myself, and they were fantastic. They were understanding, apologetic, and processed a refund immediately. Their customer service was excellent. Unfortunately, The hotel staff showed no accountability. It was an incredibly disappointing experience and a terrible way to start our trip.
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Mark
icon-with Partner
with Partner
10.0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Very quiet motel, close to restaurants and beach. Great staff, I recommend this motel.
Mark
icon-
10.0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

Great place to stay. Clean and tidy
Judith
icon-with Partner
with Partner
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

We loved our room. It was newly renovated and had a beautiful bathroom. Close to cafes and a few minutes drive to the marina. The receptionist was very friendly and helpful.
Mark
icon-
10.0
/10
Reviewed 20 week(s) ago

Hotels.com verified review

It's a nice place central to everything
Mark
icon-
10.0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Very nice will definitely stay their again
Ryan
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The staff were very welcoming which was great to experience and we actually felt welcomed. The room was clean which was even more amazing after the previous accommodation we had been in for our little holiday. The bathroom did look a bit run down but we also don't expect the bathroom to look like it had just been renovated, may need a bit of a refresh with the silicone in the shower though but overall a good stay for us and we will definitely be coming back again.
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Michelle
icon-with Partner
with Partner
8.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

A great place to stay
Jane
icon-with Partner
with Partner
10.0
/10
Reviewed 29 week(s) ago

Expedia Group verified review

The staff were lovely. Accommodation clean. Parking close to room..
Vishnu
10.0
/10
Reviewed 30 week(s) ago

Expedia Group verified review

Was good and pleasant
steven
icon-with Partner
with Partner
8.0
/10
Reviewed 33 week(s) ago

Hotels.com verified review

Air conditioning was working fine the room was clean.
Catherine
icon-with Partner
with Partner
10.0
/10
Reviewed 41 week(s) ago

Hotels.com verified review

Friendly staff. Very nice, clean, large room. Great location.
Tarek
10.0
/10
Reviewed 42 week(s) ago

Expedia Group verified review

Clean room and friendly staff
John
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 43 week(s) ago

Expedia Group verified review

Clean and recently refurbished bathroom. Will definitely be coming back!
Jenni
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Parking was available, staff were wonderful & very friendly.
Wayne
icon-with Partner
with Partner
10.0
/10
Reviewed 45 week(s) ago

Hotels.com verified review

Excellent location, service was top quality, friendly and helpful! Rooms in good condition with brand new bathrooms.
Alera
icon-Leisure with Friends
Leisure with Friends
10.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

The staff were amazing! Rooms were clean, location was awesome.
Chris
icon-Leisure Family
Leisure Family
10.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

Staff ere excellent and very accomodating and friendly
Rosemary
icon-Friends and family Family
Friends and family Family
8.0
/10
Reviewed 50 week(s) ago

Hotels.com verified review

Clean comfortable convenient
BRETT
icon-Business
Business
10.0
/10
Reviewed 52 week(s) ago

Expedia Group verified review

Room was brand new, clean and good size.
Number of reviews per page
20
40