8.4
Very Good
From 203 reviews
Cleanliness

8.6

Room Comfort

7.8

Location

9.0

Service and Facilites

8.8

Traveler Reviews Hotel Excelsior

Number of reviews per page
20
40
Top reviews
Rory
icon-Friends and Family with Friends
Friends and Family with Friends
2.0
/10
Reviewed 31 week(s) ago

Hotels.com verified review

A mixed experience. Our room was flooded and we had to stay the night in a room with a drip because we couldn’t get through on the publicly available number as it was late at night. Yes, we received a free breakfast and were told we would receive a reimbursement for the nights stay but this never came through and when I contacted the hotel, a Manager named Benny said a reimbursement would not be happening as we had received a free breakfast to compensate. It’s a shame because the staff there were lovely and apologetic but was disappointed they didn’t keep their word about the reimbursement of my night’s stay.
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HenriJean
icon-Business
Business
8.0
/10
Reviewed 69 week(s) ago

Expedia Group verified review

Room provided was inside court with no view. Very small
Colin
icon-Friends and Family Family
Friends and Family Family
6.0
/10
Reviewed 95 week(s) ago

Hotels.com verified review

The hotel was good and the rooms were clean if a little cramped. Main concern was the marketing of the hotel as including free parking. This is not the case and should be removed from the Hotels.com listing for this hotel. Some inconvenience for us as we had to find public parking within the town.
Mo
icon-Leisure with Children
Leisure with Children
4.0
/10
Reviewed 97 week(s) ago

Expedia Group verified review

Booked the property as it advertised free parking however no parking and we have to find space on street and pay for parking .shower drain wasn’t draining properly so back up when we had shower and flooding the bathroom to room , I mentioned to them on check out but surprisedly looks like they knew the issue . Safe in room wasn’t working and although staff use the master code , it won’t open.I would’ve book my first chose for booking if I knew the parking and drain and safe .staff are friendly Thu
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Pete
icon-with Partner
with Partner
10.0
/10
Reviewed 102 week(s) ago

Hotels.com verified review

Nice Hotel, really excellent staff, but room was HOT!
Verified traveler
icon-with Partner
with Partner
8.0
/10
Reviewed 191 week(s) ago

Hotels.com verified review

Location was good. Parking spots in front of the hotel were full the whole time, but were able to park the car nearby. Breakfast was good, views lovely and room clean and spacious
KEVIN
icon-Friends and Family Family
Friends and Family Family
8.0
/10
Reviewed 218 week(s) ago

Hotels.com verified review

Small but comfortable room - great breakfasts
Verified traveler
icon-Leisure with Partner
Leisure with Partner
6.0
/10
Reviewed 254 week(s) ago

Expedia Group verified review

The property is conveniently located next to the beach for easy access. The room was not in great shape, with sand on the floor, burnt out lights, and broken towel holders. Parking is most definitely not included per the amenities listing, which resulted in feeding a meter to park anywhere close to the hotel.
Verified traveler
icon-with Partner
with Partner
4.0
/10
Reviewed 306 week(s) ago

Hotels.com verified review

We were less than impressed with this hotel. For what we received (a very small room, noisy, breakfast wasn't good) we felt it was not worth the price at all!
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 339 week(s) ago

Expedia Group verified review

Nice location and great breakfast for a 3star property. Clean and cosy.
Verified traveler
icon-Leisure
Leisure
8.0
/10
Reviewed 344 week(s) ago

Expedia Group verified review

Allright. Clean, normal. More expensive than should be.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 350 week(s) ago

Expedia Group verified review

Fun place good breakfast great location steps from tram
Jennifer
icon-Friends and Family Family
Friends and Family Family
10.0
/10
Reviewed 354 week(s) ago

Hotels.com verified review

Just loved it. Didn't realise we had a studio apartment right on the sea front, it was such a bonus, and we loved it. The staff were great, really nice and helpful. We hope to come back again soon. Thank you!
Jan
10.0
/10
Reviewed 361 week(s) ago

Hotels.com verified review

Just what we needed and a lovely breakfast there.
Verified traveler
icon-Leisure with Partner
Leisure with Partner
10.0
/10
Reviewed 363 week(s) ago

Expedia Group verified review

Very friendly staff, excellent service, fantastic breakfast
ALAN
icon-with Friends
with Friends
10.0
/10
Reviewed 386 week(s) ago

Hotels.com verified review

perfect location for kustram, beach and promenade. very happy with room and facilities within. everything one could possibly want at breakfast.
Lee
10.0
/10
Reviewed 417 week(s) ago

Hotels.com verified review

Very clean hotel hassle free
Donald
icon-with Partner
with Partner
8.0
/10
Reviewed 430 week(s) ago

Hotels.com verified review

A basic hotel but in an excellent location just off the esplanade and with a tram stop outside. Excellent continental breakfast with some hot dishes. Only negative is the single lift which accommodates only 4.
Eric
8.0
/10
Reviewed 448 week(s) ago

Expedia Group verified review

Nice Stay. Very welcoming staff. Thanks for the experience. Regards Eric
Jennifer
icon-Family
Family
8.0
/10
Reviewed 467 week(s) ago

Hotels.com verified review

Hotel was nice, WiFi didn't work, and beach boardwalk was dead. Hotel was nice and may try again in August
Number of reviews per page
20
40