curtis
Business
2.0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
We booked 2 rooms online having never been to the hotel.
So upon arrival we checked into the rooms and immediatly noted a foul smell and loose ceiling tiles. The odour was a musty mouldy smell.
I had a discussion with the manager he advised me that nothing was wrong with the rooms and some people are just too fussy when it comes to smells?
He refused a refund and said we had to pay for 2 rooms for 2 nights as is their policy.
We did not stay.
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