Spruce Hill Resort & Spa

Explore Spruce Hill Resort & Spa
6.0
Pleasant
From 433 reviews
Cleanliness

6.4

Room Comfort

7.0

Location

9.0

Service and Facilites

6.8

Traveler Reviews Spruce Hill Resort & Spa

Number of reviews per page
20
40
Top reviews
Stewart
6.0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

The Expedia ad says breakfast included, there is no breakfast or sauna. The hot water for the shower took a long time to arrive and was cool when it did. The room was good the setting in the forest is good if you are looking for a natural experience. With a little work would be a very good place to stay.
Alissa
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

We arrived and there was no one at the front desk, the doors to the main building were locked. There was however signs from public health saying that the restaurant (including the free breakfast), spa and pools had been ordered closed due to health concerns and that the property was on a boil water advisory, so we couldn’t drink the water or brush our teeth with it. We had a service dog with us which also made it difficult as he couldn’t safely drink the water either. They charged our card for the full stay before we even saw the room (not just a hold). The room was ok but extremely run down. We ended up leaving and spending the night at the Days Inn in 100 Mile House, which was a much better stay, but we had to fight with the property for a refund.
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Kristina
icon-Friends and Family Family
Friends and Family Family
2.0
/10
Reviewed 14 week(s) ago

Hotels.com verified review

This property is in disrepair. Pool and restaurant have been shut down by the health authority. I highly recommend you do your own research about this property online.
Peter
icon-with Friends
with Friends
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

Property was not as advertised! … It can not be considered or advertised as a resort or having a spa!
Kerri
icon-with Children
with Children
4.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

The chalet itself was ok, but the dishes were dirty. The manager did not tell us there is a boil water advisory. When we asked later after seeing the interior health sign, he told us to just run the water for three to five minutes and we would be fine. We were not provided with bottled water. We chose this location for the pool and included breakfast. Both closed by interior health due to not meeting the safety requirements. When we asked about breakfast, the manager said they are doing renovations. No voucher or packaged breakfast was offered. The grounds were unkempt with garbage strewn along the side of the main building. The "resort" seemed to be occupied by long term tenants with the fronts of units filled with garbage, broken vehicles and general mess. The tenants beside our unit seemed to be using a mind altering substance, swearing and loudly arguing outside our cabin. We were not comfortable allowing our pre teen age children to play outside. We wanted to like this place, but the title and advertised amenities (complete lack thereof) are blatantly misleading. As well, the manager did not respect our safety through the water advisory, tenants onsite and cleanliness of the property.
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Kevin
icon-with Friends
with Friends
2.0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I booked this property weeks in advance and on the day of check in I had still not heard from them other than the Expedia booking confirmation. So I decided to call them from the road around 1 pm to confirm the room. The property answered my call and said "Oh I'm glad you called we do not have a room for you." This is not located in an area with a lot of options, and I was lucky to scramble and find another hotel. It really is unacceptable for them to do that - imagine rolling into your reservation in the evening and finding they do not have a room - especially bad as I was travelling on a motorcycle, the weather was not great, and the next nearest town was another hour's ride away.
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Harry
icon-Friends and Family with Friends
Friends and Family with Friends
4.0
/10
Reviewed 15 week(s) ago

Hotels.com verified review

This used to be a wonderful resort a few years ago with cozy well equipped cabins. The place looks rundown now. Appliances in the cabins are falling apart, everything looks makeshift and cheap. Every time I walked into the office it was empty and had to call someone on the phone to check in or ask questions. The price included breakfast but no breakfast was served. I am quite disappointed at the current state of the resort.
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Travis
icon-
6.0
/10
Reviewed 16 week(s) ago

Expedia Group verified review

Admittedly I was only there for one night and there was a large group activity on during my stay. The host was helpful but only gave the bare minimum of information, the property has so much potential however it’s rather tired which was disappointing and the fight with the cold or boiling hot shower was a challenge.
John
icon-with Friends
with Friends
6.0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It is a beautiful place or once was. Needs a lot of work and it could be world class. Rooms are big clean with coffee maker, microwave, bar fridge. Beds are nice, just a very run down place. Cannot beat the price.
Geraldine
8.0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

A cute get away place
Wayne
icon-with Partner
with Partner
4.0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

The resort and spa were not open due to ongoing water problems. The restaurant was also closed for the same reason.
Ana
6.0
/10
Reviewed 24 week(s) ago

Hotels.com verified review

Y
Jennifer
icon-with Partner
with Partner
10.0
/10
Reviewed 27 week(s) ago

Expedia Group verified review

The staff member that helped us was absolutely lovely. The room was beautiful and cozy, and the view was stunning. We super enjoyed our stay.
Monica
2.0
/10
Reviewed 28 week(s) ago

Expedia Group verified review

This place is so filthy and disgusting. None of the amenities on the website or in Expedia are available. The cabin I stayed in was so dirty and one of the linens in the upstairs room had blood in it. As soon as we got there, that’s how soon we left.
Connor
icon-Leisure
Leisure
2.0
/10
Reviewed 32 week(s) ago

Expedia Group verified review

Weirdest place I've ever stayed. Felt very uncomfortable there. There are long term renters on site, in the same building I stayed in and the grounds are dirty. Upon check in I had to wait close to 20 minutes for the owner to arrive, I was charged more than Expedia quoted. I think Expedia should drop this place off their website as there is so much false advertising involved. I suppose one nice thing I could say was there is hot water in the shower. I wouldn't say again.
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Daniel
icon-with Partner
with Partner
10.0
/10
Reviewed 44 week(s) ago

Hotels.com verified review

Great little gem in the middle of nowhere.
Brenda
2.0
/10
Reviewed 45 week(s) ago

Expedia Group verified review

Struggling with my insurance to refund unused room due to car breaking down and unable to get there
Isaac
8.0
/10
Reviewed 47 week(s) ago

Expedia Group verified review

This location was a half way point for our travels on both sides of our trip. We were travelling with 3 generations of one family and this unit met our needs really well. Not walkable to amenities but a short drive to town. We stayed in it's hay day and has become quite rundown. Could use a refresh.
Meagan
icon-Leisure with Children
Leisure with Children
2.0
/10
Reviewed 48 week(s) ago

Expedia Group verified review

this was the first hotel i have ever left and not stayed the night in, i have never felt so unsafe or seen a hotel so unsanitary. Unfortunately i did not read recent review before booking as it is nothing like the website advertises. The diner on site is full of mattresses, there is trash and broken down vehicles, the pool has a Interior Health closures warning on it although the owner still says its open and the rooms are less then clean. We left and stayed at the Days INN in town and had a much better experience
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Gordon
10.0
/10
Reviewed 49 week(s) ago

Expedia Group verified review

Excellent value! The large room was very clean, beds comfortable, towels ample. Good view, friendly host.
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