The amenities were well thought out, and the room even had creamer for your coffee in the mini-refrigerator. The bathroom and kitchen area was exceptionally clean. I very much enjoyed my stay.

Excellent customer service

Very clean

I already sent in the first email that you gave me in regards to our check in. We didn’t actually stay there because as soon as we got into the reception area, there was such a strong chemical smell, which we figured must be some kind of bug repellent because in our room, we found a bug on the bed that looks like a bug bed. The owner agreed it was probably a bug bed and that they haven’t had that problem for about a year. he had no extra rooms available or any other properties so we had to find other accommodations. The bottom ruffles of the pullout couch were very frayed and old. The carpet in the bedroom was very soiled.

If you are not able to climb stairs do not book this hotel. To get to any of the rooms you have to go up stairs. Our hotel room was more like a small apartment. It was on the second floor. The room was very clean and the bed was very comfortable. Our room was not updated like the picture.

Overall the cottage was great. Loved the spacious 3 bedrooms. Living room was big and the kitchen had everything we needed.

We were upgraded to the 3 BD cottage next door to the hotel. The extra amenities and space were appreciated. however, the king size bed in the master had broken support slats. The 3 smoke detectors had been removed from the ceilings and were non functional. The towels were worn and threadbare is some areas. The master bedroom was located above a small garage. Late at night, four people with access opened the power garage door and loaded carpet and furniture from a van and woke us up: not appreciated. The cottage was clean, but maintenance was an issue.

Parking is tight. A bit moisy overnight. Convenient location for us.

Clean and a handy location to the Nanaimo area

This is a good convenient property close to ferry - very clean and comfortable and warm

The room was inviting when you walk in. Oceanic theme which ties in nicely to being by the harbour. Dishes could be updated.

Yes

Older motel with upgrades needed. Coffee machine had left over coffee in filter and old coffee in carafe. Bath caulking refresh needed.

Yes, the room was very clean and well maintained. David was extremely helpful....went over and above the expected. We had booked the 'fireplace' suite....didn't fire it up, but my wife absolutely loved it. Bed was super comfortable (I slept in until almost 8 both mornings.....something I never do. This is a family that has trully embraced the art and meaning of hospitality.....something that most places do not even comprehend these days.

Clean and comfy. Courteous service. Not new at all but nice. Good value. Convenient location with a little park across the road on the shoreline. Would stay again.

Clean room, easy parking, quiet, lovely view, offered to help with luggage, allowed early checkin. Just lovely overall.

Staff, amenities Motel is outdated I wouldn’t stay again, room carpet not clean.

Great experience!

Room amenities not exactly as noted on hotels.com but staff was accommodating to our needs and was friendly about it. Was a fantastic stay and was updated book again.

Obviously this is not a resort where you sit around by the pool but if you are arriving late off the ferry nothing beats this no nonsense hotel. Super clean and beds super comfortable. Small rooms but for the money it can not be beat. I have now made this my go to rest spot when I take the late ferry to the island and not wanting to drive into the night