Overall Ratings & Reviews Puma House - Hostel

Great place to stay, clean, good location and organised tours for us. Thanks

El hostel es perfecto por donde sea que se lo mira. La limpieza es excelente, la cocina es amplia, cómoda, tiene todos los utensilios. El baño cuenta con secador de cabello y las duchas tienen espacio para vestirse. La ubicación es ideal porque está cerca de la terminal de buses. En el hostel cuidan todos los detalles, hasta la decoración es muy bonita. También, cuentan con el servicio de alquiler de equipamiento y asesoran muy bien a los pasajeros en relación con las excursiones y los trekking. La atención es de maravillas. Hospedarse aquí es la mejor elección!!!

I had a great time at Puma House. Juan, the owner, is a great host and gave lots of good advice for Torres del Paine. The place is clean, well-equipped, and in a good location. I highly recommend!

I would highly recommend this for your stay. It felt like I was a part of the community as soon as my stay began. The workers are super helpful and friendly. Beds were comfortable and rooms were clean! :)

We loved it here!!! Such an amazing time - the place is great and the host is lovely, even if he took a second to understand my accent - we would recommend anyone to go!

Juan and Héctor are the best hosts!! I can’t recommend Puma House high enough. The friendly atmosphere they create rubs off on the guests. Such and enjoyable time besides a good nights sleep. You will not be disappointed!! Stay with them!!

Staff was super friendly. They keep the rooms and bathrooms clean at least once a day. They have fully functional kitchen. They also have lockers with the bed units for storage. I kept my luggage safely for 5 nights. And stayed there for 2 additional nights with full comfort.

Juan and Hector were very friendly and helpful. The property is well maintained and they offer rental gear for people traveling around Patagonia. The only issue we experienced were noisy guests past the quiet hours. Without any of the hosts staying on the premises it forces the other guests to ask people to quiet down but makes things difficult if they do not share the same language. Otherwise, I would happily recommend Puma House to my friends!

I was very impressed by the cleanliness, greeting and helpfulness of the staff. Juan was very attentive and kind. I would recommend it there and would have loved to stay for more than a night!!

Great location, lovely facilities, and they let us store our bags for 5 days while we did the W trek. Thank you Puma House!

Helpful staff! Warm and cozy bed! USB chargers right by the bed was a plus!

Great location central to everything , about a 15min walk from the main bus station . Friendly staff and clean and nice rooms, with huge lockers under the bed ( bring your own lock if you want to lock it ) especially good if you have hiking gear .

Good stay

Great hostel, staff were really friendly. It was also lovely and warm to come back to after being in the cold weather. Beds were comfy.

Juan and Andrés were extremely helpful setting up tours and making recommendations. They are authentic and genuinely want their guests to have a memorable trip. The hostel is cozy, clean and really comfortable.

Very good service and great information.

Ich habe mich so wohl gefühlt im puma House. Es war wirklich sehr heimelig und eine tolle Atmosphäre, um meine Tage nach dem W Trek zu verbringen.

Experiência muito boa. Hostal bem localizado - perto de tudo, atendimento cordial, ambientes limpos, cama confortável e cozinha bem equipada. Café e chá disponível o tempo todo. Recomendo!

This place is very clean and the dormitories are spacious and confortable, I highly recommand!

Juan (and his lovely family) is a marvellous host, very kind and always ready to help you. The atmosphere of his guest house is very easy, it’s a pleasure to come back “home” after a day out for excursions in the nice little town and in the whole wonderful area. The little sitting room is very cosy and the kitchen well equipped. Thank you so much Juan, we had a wonderful time!!